TRENDING
For 2024 , SolarWinds forecasts these themes , powered and accelerated by AI and machine learning , will shape the enterprise technology landscape .
Observability across the full tech stack will become a priority . According to SolarWinds research , the typical enterprise loses more than $ 13M annually to costs associated with the nine brownouts or outages experienced each month .
Despite this , nearly half of IT professionals surveyed lack visibility into the majority of their organisation ’ s
Features such as virtual troubleshooting agents and guided incident resolution will continue to support the workload of IT teams in 2024 .
Features such as virtual troubleshooting agents and guided incident resolution will continue to support the workload of IT teams in 2024 . In fact , SolarWinds Service Desk customers surveyed reported saving 23 hours per week due to reduced ticket volume , nearly the equivalent of adding an extra employee to their team .
Throughout 2023 , SolarWinds retained its position as an industry vendor by continually developing modern IT and software solutions that evolve in lockstep with the challenges faced by today ’ s enterprises as they attempt to compete , scale , and innovate .
Security outlook
According to Google Cloud ’ s annual Cybersecurity Forecast report for 2024 , new technologies will aid security teams . In 2024 , the rapidly evolving world of generative AI will provide attackers with new ways to conduct convincing phishing campaigns and information operations at scale .
Jeff Stewart , Vice President , Global Solutions
Engineering , SolarWinds
Renze Jongman , Strategic Threat
Intelligence Specialist MEA , Google Cloud apps and infrastructure . AI-powered observability solutions address this by collecting data to provide information on what is not performing as expected and why , allowing teams to take a proactive approach to eliminating downtime , innovating , and exceeding customer expectations .
Organisations will prioritise getting to the root of database issues . One-third of IT professionals surveyed manage upwards of 300 databases . This year , teams will embrace AI and automation to ensure the health , stability , and scalability of their services .
In addition to the ability to identify issues at their root cause , IT teams will benefit from real-time issue remediation , understanding database implications as new code is deployed , and even avoiding costly outages .
Organisations will embrace Artificial Intelligence for IT Operations , AIOps to support busy teams . With AIOps , organisations can integrate data from across complex hybrid IT environments and receive the actionable , predictive intelligence they need to optimise performance , resolve issues quickly , and relieve pressure on IT teams . Furthermore , AIOps are paving the way toward autonomous operations , which will require little to no human intervention .
IT Service Management , ITSM will support faster , more successful IT outcomes . On average , research shows that organisations surveyed who adopted AI-powered tools to meet their ITSM needs were able to reduce system downtime by 21 % and decrease time spent resolving incident and service requests by 23 %.
However , defenders will use the same technologies to strengthen detection , response , and attribution of adversaries , and more broadly reduce toil , address threat overload , and close the widening skills gap .
The ability to scale cybersecurity talent is particularly exciting . The GCC region has a growing number of young and talented cybersecurity graduates , keen to contribute to defending their countries and organisations against cyber-attacks . They can now start to have an exponential impact and rapidly grow and expand their skill set by leveraging AI in their investigations and operations . Key takeaways :
AI for attack and defence
AI is set to revolutionise cybersecurity for both attackers and defenders . Attackers are expected to leverage generative AI and large language models to create more sophisticated phishing and social engineering tactics , as well as to add scale to information operations . Defenders will use AI to enhance threat detection , response and attribution capabilities , as well as speed up analysis and other time-consuming tasks like reverse engineering .
Use of zero-day exploits
An increased reliance on zero-day vulnerabilities by attackers is anticipated by both nation-state and cybercriminal groups , aiming to evade detection and maintain prolonged access to compromised systems . Edge devices and virtualisation software are particularly attractive to threat actors because they are challenging to monitor .
26 INTELLIGENTCIO MIDDLE EAST www . intelligentcio . com