TRENDING
Cybercriminals know using a zero-day vulnerability will increase the number of victims and based on recent mass extortion events , the number of organisations
that may pay high ransomware or extortion demands .
Mobile cybercrime
Expect an increase in mobile cybercrime , with scammers using advanced and novel social engineering tactics like fake domestic help services , counterfeit social media , bank , or government communications , and deceptive pop-up alerts to trick victims into installing malicious apps on their mobile devices .
This type of social engineering has grown rapidly across the Middle East in recent years , and while governments and organisations are already taking measures to protect their customers , this threat is likely to grow both in volume and sophistication across the region .
Cloud environments
With organisations around the world moving to the cloud , threat actors will look to exploit misconfigurations and identity issues to move laterally across different cloud environments .
Sleeper botnet tactics
Espionage activities will evolve and find more ways to scale , including the use of sleeper botnets created from vulnerable IoT , and small , home office or end-oflife devices . These botnets can be used and discarded as needed , complicating attribution efforts .
Older attack techniques
There is an expected revival in using older , less common cyberattack techniques which are not widely understood . These methods , often overlooked in modern detection systems , could provide attackers with a stealthy means to breach defences . p
Automated ITSM operations in 2024
• Observability across the full tech stack will become a priority .
• The typical enterprise loses $ 13M + annually to costs associated with brownouts or outages experienced each month .
• Nearly half of IT professionals lack visibility into the majority of their organisation ’ s apps and infrastructure .
• AI-powered observability solutions address this by collecting data to provide information on what is not performing as expected and why .
• Organisations will prioritise getting to the root of database issues with one-third IT professionals managing upwards of 300 databases .
• Organisations will embrace Artificial Intelligence for IT Operations to support busy teams .
• With AIOps , organisations can integrate data from hybrid IT environments and receive actionable intelligence they need to optimise performance .
• AIOps are paving the way toward autonomous operations , which will require little to no human intervention .
• Organisations who adopted AI-powered tools to meet ITSM needs were able to reduce system downtime by 21 % and decrease time spent resolving incident and service requests by 23 %.
• Virtual troubleshooting agents and guided incident resolution will continue to support workload of IT teams in 2024 .
• SolarWinds Service Desk customers reported saving 23 hours per week due to reduced ticket volume , equivalent of an extra employee to their team .
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