FEATURE : HUMAN RESOURCES
Why enterprises need to digitise HR function to manage employee metrics
To enhance the performance of its diverse and distributed workforce , OSC has deployed a dedicated performance management tool from Darwinbox that maintains a holistic talent profile of employees , collects and shares feedback , and creates and monitors individual development plans .
Established in 1962 , Oilfields Supply Centre , OSC is a provider of oil and gas services in the Middle East and beyond . It operates across the GCC , Middle East , North Africa , Malaysia , USA , and Belgium with 1,300 employees across its offices .
OSC encountered various limitations in effectively managing and improving the performance of its diverse and distributed workforce . Due to the absence of a dedicated performance management tool , the company found it challenging to maintain a comprehensive talent profile of its employees , gather and disseminate feedback , and oversee individual development plans , among other tasks .
Digitisation of HR metrics
According to Darwinbox ’ s HR Evolutions Perspective
2023 research , which surveyed 1,500 professionals , 55 % of respondents indicated they plan to accelerate the digitisation of HR . This digitalisation blitz will undoubtedly lead to a surge in HR metrics , threatening to drown even the most data-savvy leader in a sea of numbers .
The challenge for HR and business leaders is not the lack of data but the lack of time . With endless metrics at their fingertips , choosing what to track and analyse becomes a paralysing task . They need a way to navigate this data ocean , leaving behind the shallows of irrelevant KPIs and diving into the depths of insights that genuinely drive business results .
The company generates large volumes of data throughout the employee life cycle , and those get converted to metrics throughout this journey . However , only a handful of these metrics are of strategic value , and most of the metrics are insightful in conjunction with a few others .
Focusing on what matters , is essential because it enables organisations to effectively navigate the complexity of today ’ s data-rich environment .
By focusing on the most relevant metrics , companies can avoid being overwhelmed by the sheer volume of information and instead concentrate on data that directly impacts strategic decisions and operational efficiency .
Across HR functions , there are multiple KPIs that matter :
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