CASE STUDY company in its business transformation , and to help it continue to push forward with its growth aspirations .”
To meet KASCO ' s specific needs , Avaya has delivered an advanced solution that goes beyond regular communication platforms . The Avaya unified communications and customer experience platform represent innovation , offering a set of features designed to enhance communication and collaboration within KASCO .
The solution integrates various communication channels , including voice , video , unified messaging , mobility , persistent messaging , audio , video , and web collaboration . Notably , Avaya Workplace Client reinforces the platform ' s commitment to mobility , providing strong support to ensure users enjoy exceptional flexibility and soft phone capabilities .
Furthermore , the solution improves its usefulness with call tracking and reporting capabilities . What sets this feature apart is its ability to offer comprehensive insights without requiring a complete contact centre solution . This enables KASCO to efficiently manage and optimise their phone systems .
In addition to its feature-rich design , the platform gains distinction through global recognition , with over 635,000 systems deployed worldwide . This widespread usage attests to its effectiveness in meeting communication needs on a global scale . The platform ' s adaptability is another key strength , operating seamlessly in virtual machines , dedicated servers , or hybrid deployment settings , aligning with diverse infrastructure preferences and remaining a cost-effective choice .
The most recent release emphasizes Avaya ' s commitment to pushing the boundaries of innovation . This update concentrates on improving resilience , security , and overall value , further affirming Avaya ' s strategic investment in elevating communication and collaboration .
KASCO Group has become one entity merging all its subsidiaries and other companies that covers many different industries , to one that has grown beyond its aspirations . Through its mission , KASCO group has expanded its scope and has become one of the vital companies that provides specialized solutions to many sectors in the region , operating and managing its own tankers .
KASCO also manages transportation and logistics , providing specialized solutions for different sectors in the region . KASCO Group owns its fleet of oil tankers , gas carriers , supply and tugboats as well as barges and world-class logistics solutions .
Avaya solution snapshot
• Full-featured advanced unified communications platform that goes beyond regular communication platforms
• Implemented and managed on-premises , available on any device , in any location
• Realises short-term efficiencies in terms of real-time collaboration , delivering data to make long-term improvements to operations
• Implemented without disrupting KASCO ’ s existing communications
• Records and documents calls made across the platform for analysis
• Delivers a single application for voice , video , messaging , conferencing , calendar
• Integrates unified messaging , mobility , persistent messaging , web collaboration , call tracking , and reporting
• Offers comprehensive insights without requiring a complete contact centre solution
• Operates seamlessly in virtual machines , dedicated servers , hybrid deployment settings
• Aligns with diverse infrastructure preferences and remains a cost-effective choice
Operation are professionally run by qualified and motivated expertise through a network of offices in the UAE and abroad . Commitment and honesty in providing exceptional services to the customers have placed KASCO group in good stead and given them an advantage over competition in their pursuit of excellence .
Avaya ' s solution is more than just a platform ; it is a practical investment designed to empower businesses in the digital era . By providing a sophisticated yet practical approach to communication and collaboration challenges , Avaya consistently demonstrates its dedication to delivering solutions that meet the evolving needs of enterprises , including KASCO .
Businesses are built by the experiences they provide , Every day , Avaya delivers those experiences . Organisations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges , giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits . Avaya contact centre and communications solutions power immersive , personalised , and unforgettable customer experiences that drive business momentum . p
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