Intelligent CIO Middle East Issue 100 | Page 82

FINAL WORD

Not sure about GenAI ? Follow the success of cloud

Simon Morris and Ali Kaddoura at ServiceNow build the case for adopting and safeguarding of GenAI by comparing the adoption and best practices and learnings from cloud computing . Hyperautomation represents the complete amalgamation of AI with business processes and is a disruptive cycle running adjacent .

Generative AI , GenAI has made the Arab Gulf region sit up and take notice . Even to non-technologists , AI is now making its promise of eventually surpassing the human capacity for initiative and creativity . As they gather to make their plans , there is some good news for these stakeholders .

They have a template to follow because GenAI is not the first technology to put decision makers in a bind , caught between risk management on one side and a runaway adoption trend on the other .
Cloud computing was met with the same mix of enthusiasm and trepidation in the mid-2000s , but flash forward two decades and it saved countless businesses from ruin during the pandemic . So let us learn some lessons from cloud migration and apply them to GenAI .
End to end appeal
GenAI , like cloud computing before it , has an appeal that spans industries and scales . From the smallest retailer to the largest telecoms company , it has something to offer . Before cloud computing , any IT investment was in the form of significant capital-intensive outlays . But over time , the cloud drew in increased businesses that recognised the advantages of more sustainable operational expenditure .
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