EDITOR ’ S QUESTION
CATHY MAUZAIZE , PRESIDENT , EUROPE , MIDDLE EAST AND
AFRICA , SERVICENOW
As more companies experiment with Generative AI , many find their projects fail due to unclean or inaccurate data . This is a constant challenge : without good quality data , AI projects cannot succeed . Proof of concepts often fall short because they are not based on real data and lack the time needed for proper training of the AI .
Another key to AI success , that we will see become more prevalent , is transparency around how data is being used and the value it provides to its owners . However , success is not just about having data , it is about having clean and complete data , that is governed in a secure and compliant fashion .
your unique expertise on top , will set candidates and employees apart from the pack . That is where the future of work is headed , and we will see this start to play out more generally in the world of work in 2025 .
The deployment of AI introduces both operational risks and broader strategic , reputational , and ethical concerns . Missteps in AI governance , such as algorithmic bias , misuse of data , or poorly defined accountability , can lead to significant regulatory penalties and erode trust with customers , partners , and employees .
AI search technology can assist by seamlessly integrating data from various sources of both structured and unstructured data , such as Workday , Qualtrics or even Microsoft Excel , and connecting it quickly for more effective AI outcomes .
We are on the verge of a major cultural shift in how AI will impact the way we work . Widespread adoption of this technology does not mean that every single person will have to code or know the language of AI to keep pace . Instead , we will see a shift to people developing the skills to be AI capable and embrace AI augmentation effectively .
This means that the workforce will need to learn how to work alongside a series of intelligent assistants in the months and years to come , becoming familiar with how to use tools like Copilot to drive speed , efficiency and quality .
Although this is not an AI skill as we know it today , leveraging AI to augment your daily life whilst layering
Leveraging AI to augment daily life whilst layering unique expertise on top , will set candidates and employees apart from the pack .
This shift is not just about managing risks . C-suite engagement can ensure AI delivers its promised value . Effective governance can provide a competitive Edge by ensuring responsible innovation , safeguarding brand reputation , and enabling transparency .
CEOs must lead the charge in embedding AI ethics and governance into their organisation ’ s culture , setting the tone for accountability and aligning AI initiatives and use cases with broader business strategy .
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