CASE STUDY
Benefits provided by the Riverbed platform for Arab National Bank
• The ability to pinpoint and troubleshoot network issues
• Proactive monitoring of IT infrastructure generating seamless customer experiences
• Improved visibility into the backend during platform upgrades
• Smooth migration that met business objectives
• Isolating and resolving network issues at speed
• Overseeing the Bank ’ s migration projects
Finacle . To do this , they wanted an advanced product that could monitor the health of the Bank ’ s entire IT infrastructure and support its critical applications .
Such business critical migrations occur every 10 to 15 years and the Bank was aware that it required advanced monitoring to ensure reliability of the network during this migration . The Bank researched several vendors looking for a product that could provide the necessary monitoring and troubleshooting capabilities , and selected Riverbed NetIM , an infrastructure observability solution .
“ This banking system migration was a critical project and only takes place every decade . We had engagement with Riverbed and their engineers helped us anticipate potential issues beforehand ,” says ElJabari .
Moueen Zahreddine , Senior Regional Director , EMEA Emerging , Riverbed
“ What we were really after was a holistic view ,” says Alaa ElJabari , Head of IT Telecoms in Network Department , Arab National Bank .
Migrating to Riverbed
Arab National Bank is now using key solutions from Riverbed ’ s AI-powered Platform , and started with Riverbed ’ s Network Observability solutions , NetProfiler and AppResponse . They also selected Riverbed Portal for centralised management of network data and insights .
This enabled the Bank to manage complete network observability and the tools allowed the IT team to recognise issues and notify the right team to fix them .
Riverbed ’ s Network Observability solutions has helped to monitor the multi-tier applications which support financial and online banking services . NetProfiler helped the Bank to understand what was happening to their applications and provided them with proactive visibility . AppResponse delivered network and application analytics , streamlining issue diagnosis and resolution .
Riverbed monitors critical services across the network using Riverbed Portal , which provides a centralised and holistic view in user-friendly dashboards for accelerating troubleshooting and providing meaningful data for stakeholders throughout the Bank . The Riverbed platform enables the IT team to control and optimise applications , data , and traffic across the entire hybrid network , keeping key resources focused on strategic projects .
Migrating the core banking system
More recently , Arab National Bank needed to upgrade its core banking system to a new version of Infosys
Using the Riverbed solution , Arab National Bank was able to align its business objectives and prepare for the critical system upgrade . Riverbed ’ s NetIM provided the Bank with backend visibility during the migration and identified issues that were communicated to the domain owners and resolved . Riverbed engineers worked quickly and were able to implement additional applications to the Bank ’ s dashboard , ensuring its service continued with minimal delays .
Riverbed NetIM now provides infrastructure monitoring and offers insights the Bank can rely on . If issues arise on the Bank ’ s server , they can be isolated and resolved seamlessly .
Riverbed ’ s professional services team worked closely to ensure the Bank met its migration objectives . The Bank benefitted from complete visibility of its back-end systems and was able to see exactly what was happening with full control of the activity . Troubleshooting used to be a time-consuming process but now it is far more productive for the Bank .
Riverbed ’ s approach to Core Banking migrations
In the high-stakes world of finance , few IT projects are as daunting as a core banking system migration . These once-in-a-decade undertakings are highly complex and critical to a bank ’ s operations , demanding meticulous planning and flawless execution to avoid costly disruptions and maintain customer trust .
Downtime during such a transition can translate into significant revenue loss , reputational damage , and regulatory scrutiny . Riverbed provides a comprehensive solution , combining observability tools with expert consulting , to minimise disruption and ensure business continuity during these critical transitions .
www . intelligentcio . com INTELLIGENTCIO MIDDLE EAST 65