CASE STUDY
Riverbed ’ s solutions , centred around its unified portal and expert team , offer crucial support throughout this complex process , ensuring minimal disruption and maintaining business continuity .
Riverbed ’ s observability platform , comprising NetIM , NetProfiler , and AppResponse , feeds data into a central Riverbed portal , creating unified dashboards for single point of truth the entire migration . This centralised dashboard is pivotal for real-time decision-making and maintains a holistic view of the migration ' s progress .
NetIM is used to monitor network devices ’ availability and performance during the migration . Also , it monitors the migration progress while shifting from old to new core banking in real-time using synthetic tests .
NetProfiler focuses on application performance , crucial for data integrity during migration . By monitoring application response times , throughput , and error rates , NetProfiler provides detailed performance metrics from all bank branches during and after the migration , giving full visibility on the ongoing migration progress and application performance for its different components . AppResponse offers deep visibility into user experience , vital for maintaining customer service during the transition .
Portal acts as the single point of truth , offering customisable unified dashboards that provide a real-time view of key metrics across infrastructure , applications , and user experience . This unified view facilitates efficient coordination , rapid issue identification , and informed decision-making during the migration . infrastructure , services , application and network . It displays key metrics , enabling swift identification of potential bottlenecks . These dashboards help proactively identify and address performance bottlenecks , safeguarding sensitive financial data .
Complementing the technology , Riverbed ’ s expert consultants provide support . Leveraging the data within the portal , they collaborate with the bank ’ s IT staff , offering real-time support , proactive guidance , and best-practice recommendations . The portal becomes a shared workspace , facilitating effective communication and ensuring everyone operates from the same information source .
Riverbed ’ s tools , centralised portal , and expert team provide a comprehensive solution for managing core banking migrations . By offering real-time visibility , proactive issue resolution , and expert guidance through the portal , Riverbed helps banks minimise risk , maintain business continuity , and achieve a successful transition to modern core banking platforms .
Benefits from Riverbed ’ s partnership
Arab National Bank has a network feed and an agent feed with applications that are hosted onpremises and in the cloud . Previously the Bank ’ s network would provide misleading information , which made it challenging to pinpoint and troubleshoot issues .
“ We now have a dashboard to monitor the performance and delivery of applications to users , channels , machines , and APIs . We were also able to share the dashboard with partners outside of the network ,” says ElJabari .
These dashboards provided full insights for the migration status and progress from different aspects ,
Riverbed ’ s NetProfiler , NetIM and AppResponse allows the Bank ’ s IT team to recognise where issues are , and to notify the right team to fix them quickly .
RIVERBED ’ S OBSERVABILITY PLATFORM , COMPRISING NETIM , NETPROFILER , APPRESPONSE , FEEDS DATA INTO A CENTRAL RIVERBED PORTAL , FOR SINGLE POINT OF TRUTH .
This rapid troubleshooting translates to an ability to ensure digital services offered to the Bank ’ s customers , from its online banking platform to its 24x7 support through myriad digital channels , perform to the highest standards .
Adds Moueen Zahreddine , Senior Regional Director , EMEA Emerging , at Riverbed said , “ By providing full visibility into their IT environment and empowering their teams with leading observability and AIOps tools , we have enabled the Bank to deliver seamless digital experiences , even during critical migrations . We look forward to supporting their continued innovation as they set new benchmarks in customercentric banking .” p
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