CASE STUDY

Other hospitals that have achieved the HIMSS Stage 7 recognition include Almoosa Specialist Hospital, Saudi Arabia; Dr Soliman Fakeeh Hospital in Jeddah, Saudi Arabia; Dr Sulaiman Al-Habib Medical Group in Al Khobar, Saudi Arabia; and King Abdulaziz Medical City in Riyadh, Saudi Arabia.

Dar Al Shifa Hospital is the first in the Middle East to be awarded with the peoplecentred commitment award by the Accreditation of Canada International and most recently, certified by the American Nurses Credentialing Centre for Nursing Continuing Professional Development.

Dar Al Shifa Hospital in Kuwait is working to improve the efficiency of its operations with Oracle Health. By supporting its Oracle Health Electronic Health Record with Oracle Health Application Management Services and the Oracle Health Lights On Network, Dar Al Shifa reports that it is achieving faster system performance and can identify and help practitioners maximise the value of the electronic health records.

The hospital adds that this is helping it to improve staff productivity and satisfaction and deliver a better experience to its patients.

“ Dar Al Shifa’ s mission is to provide the best possible care for our patients and that is only possible when our systems are working optimally to help our staff deliver first class care,” said Dr Ahmad Nasrallah, CEO, Dar Al Shifa Hospital.

“ With the Oracle systems and services, we are better able to run a more productive clinical operation and give our staff the tools and support they need to continually improve the quality of care for patients in our region.”

Partnering with Oracle Health

Prior to migrating to Oracle Health Application Management Services, the hospital used in-house technology teams for support and managed major upgrades annually.

With the Oracle Health service, the hospital now has proactive, around-the-clock maintenance and management of Dar Al Shifa’ s IT infrastructure which can help quickly troubleshoot any issues, reduce operational and administrative burdens, and support compliance with regulatory and licensing requirements.

Dar Al Shifa reports that the service has enhanced electronic health records response times – including a reduction in average transaction response rates and an increase in speed of data upload times – leading to a better, more efficient experience for physicians and patients.

Oracle Health Lights On Network is also supporting staff with an intuitive dashboard that monitors clinical, operational, and financial performance so the hospital can adjust or provide additional support to staff using the electronic health records as needed.

Solutions from Oracle Health

Oracle Health offers a suite of solutions – Oracle Health Application Management Services, AMS and Lights On Network – designed to enhance the efficiency and effectiveness of healthcare organisations by improving system performance, supporting clinicians, and maximising the value of electronic health record, electronic health records systems.

Application Management Services

Oracle Health Application Management Services is a comprehensive support service aimed at providing proactive, personalised assistance to healthcare organisations. It delivers 24x7 support tailored to the unique needs of each organisation, helping users anticipate and address potential issues before they arise. Application Management Services helps streamline functions, troubleshoot problems, implement necessary changes, and optimise electronic health records performance.

With Application Management Services, organisations can gain access to expert technical support that focuses on limiting downtime and enhancing productivity. By proactively monitoring system performance, Application Management Services helps prevent disruptions and limit response times for problem resolution.

As a result, healthcare providers can experience fast system performance, enhanced user satisfaction, and reliable operations, making Application Management Services a vital service for maintaining performance of critical healthcare technologies.

Lights On Network

Lights On Network is an enterprise-level data analytics platform designed to help maximise the value of electronic health records systems by providing deep and actionable insights into clinical and operational performance. It aggregates and analyses data from electronic health records usage to identify opportunities for improvement across healthcare organisations. This platform helps organisations better understand system performance, clinician efficiency, and areas where operational enhancements are needed.

Key benefits of Lights On Network include helping to limit clinician burnout by providing insights that streamline workflows and enhance the user experience. By offering near real-time data monitoring and performance tracking, Lights On Network helps systems remain reliable and effective.

The platform includes customisable dashboards, which enable healthcare organisations to monitor key performance indicators, KPIs, compare performance with peers, and gain valuable insights into electronic

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