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EDITOR’ S NOTE
Hello and welcome to the latest edition of Intelligent CIO Middle East. This month’ s cover story, which can be found on page 14, features HE Saeed Mohammed Al Tayer, MD and CEO of Dubai Electricity and Water Authority. He tells us how DEWA has reached a 99.5 % digital service adoption rate by enabling more than 7.2 million seamless transactions across its digital platforms in the first half of 2025. insights and developments from the world of business technology. I’ d like to wish you a productive and successful month ahead. Please enjoy this issue and take your time to explore the articles we have prepared for you. See you next time.
The authority has achieved this through a secure, integrated digital ecosystem, supported by AI, over 100 cross-sector integrations and its‘ Services 360’ policy to reduce bureaucracy. Al Tayer explains how innovations such as Rammas, DEWA’ s virtual employee powered by ChatGPT, are transforming customer engagement with faster, more personalised and always-on services.
Sustainability is also central to DEWA’ s Digital Transformation, with green digital channels powered by clean energy data centres aligned to Dubai’ s Net Zero and Smart City ambitions. Looking ahead, DEWA is embedding AI across operations to become the world’ s first AI-native utility, enhancing efficiency, resilience and customer experience while supporting Dubai’ s vision as a global hub for digital innovation.
Mark Bowen Editor
You can read more starting on p24.
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