THE RISE OF THE AI CO-WORKER
AI assistants are rapidly moving from the margins of the workplace into the heart of everyday operations. As they take on repetitive tasks, surface information and increasingly act across workflows, organisations are beginning to rethink not only productivity, but how work itself should be divided between people and machines.
I assistants are moving beyond
A their early role as productivity tools and becoming embedded in the everyday flow of work. From searching for information and summarising meetings to analysing data, resolving service requests and orchestrating workflows, AI is beginning to change not just how quickly employees work, but how much routine work they need to handle themselves.
The most immediate gains are coming from removing the administrative friction that surrounds everyday tasks.
BMC Helix, said AI assistants were beginning to change work by reducing the friction that sits between employees and the information, systems and processes they need to do their jobs.
“ The most tangible productivity gains are emerging where AI can remove repetitive, time-consuming activities such as searching for information, summarising content, creating first drafts, resolving routine requests and guiding employees through complex workflows. In IT and service operations, the opportunity is significant when assistants can understand intent and context, helping employees resolve issues faster or triggering the right actions without requiring them to navigate multiple systems.”
But measuring productivity simply by counting the number of automated tasks misses a significant part of the opportunity.
Salman Kazmi, Area Vice President – META & EE at BMC Helix
Salman Kazmi, Area Vice President – META & EE at
“ However, measurement of productivity goes beyond the number of tasks automated. The greater value comes from giving people back time and enabling them to focus on decisions and
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INTELLIGENT CIO MIDDLE EAST www. intelligentcio. com