FEATURE
higher-value work. Companies getting the best out of their AI assistants are tying them to enterprise data, processes, and desired business outcomes.”
Arturo Buzzalino, Chief Product Officer & Chief Innovation Officer at Epicor
Arturo Buzzalino, Chief Product Officer & Chief Innovation Officer at Epicor, also sees AI’ s ability to remove routine administrative work as one of its most immediate benefits.
“ AI assistants are helping employees spend less time on routine administrative work and more time on activities that drive business value. From searching for information and summarising meetings to analysing data and generating content, AI reduces manual effort and accelerates access to insights.”
For businesses operating in fast-moving environments, the impact can become particularly valuable when employees need to make decisions quickly.
“ The most tangible productivity gains are often seen in environments where employees need to make decisions quickly. At Epicor, we see this across manufacturing, distribution, and supply chain operations, where AI can help identify issues, prioritise actions and surface critical information in real time. Customer-facing teams are also benefiting from faster access to knowledge, enabling more responsive service and better-informed recommendations.”
Anil Singh, Chief Business Officer at TASC Outsourcing, said the productivity opportunity could go further by eliminating work that should never have consumed employees’ time in the first place.
“ Productivity gains from AI may come from removing work that should never have required an employee’ s time in the first place. working day is still spent searching for information, preparing updates, writing routine communications and moving data between systems. AI assistants can absorb this administrative layer, giving employees more time for judgement, problemsolving and human interaction.”
The bigger change comes when AI moves beyond assisting with isolated tasks and begins operating across processes.
“ The gains emerge when AI moves beyond individual tasks and works across an entire process – gathering information, preparing the next step and completing routine actions.
“ For organisations, the opportunity is to rethink how much work employees need to handle in the first place, especially when routine tasks can be automated.”
Mohamed El Yahya, Managing Partner, Global Infrastructure Services( GIS), Middle East & Africa at DXC Technology, points to measurable gains already being achieved in high-volume operational environments.
Mohamed El Yahya, Managing Partner, Global Infrastructure Services( GIS), Middle East & Africa at DXC Technology
“ The clearest gains are appearing in high-volume, repeatable work that still consumes valuable human expertise. In DXC’ s security operations centre, agentic AI now handles tasks such as classifying alerts and documenting findings. This has reduced investigation times by 67.5 % and reclaimed 224,000 analyst hours.
“ The broader lesson extends well beyond cybersecurity. Similar opportunities exist wherever employees spend significant time triaging information, preparing documentation or moving work between systems. The real value is not simply completing the same tasks faster. It is giving people more capacity for complex decisions, innovation and customer engagement. At DXC, analysts are now using that capacity to develop new capabilities and help clients modernise their own security operations.”
From assistant to digital co-worker
Anil Singh, Chief Business Officer at TASC Outsourcing
“ A significant part of the
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