CASE STUDY
disrupting customer expectations, creating
new business opportunities, and enabling
new competitors. In this highly disruptive
technology landscape, one of the keys to any
successful operation is the ability to come
up with innovative ideas to keep operations,
products and services afresh.
How do you keep internal users
updated with the change in features
and applications?
Post any system changes/enhancement, we
invest in continuous training for our internal
users about new features and guide them
on improved user interface. End user training
is imbibed as an important practice in any
system changes. The presence of skilled
technology partners helps us meet our
training objectives in an effective manner.
What is contained in your
future roadmap?
GEMS Education is committed to keeping
pace with revolutionary changes in the
education industry by ensuring innovation is
at the core of everything we do. We envision
a ‘GEMS Future State’ with:
of salesforce processes and applications.
The support provided by Finesse’s
consultants has helped us to streamline the
operational turnaround time for changes
and has improved the end user customer
satisfaction levels. It is important to have
aligned technology partners to support our
requirements and Finesse has been able to
provide us with the right level of support to
help us enhance our service offerings.
• End to end platforms for enhanced
journeys across all stakeholders
• Enhanced teaching and learning
offerings (virtual school, future curricula
among others)
• Building data hubs that capture required
data to enable faster decision-making,
greater competitive intelligence and
data monetisation
• Building our own software intellectual
property for competitive advantage
• Developing integrated and fully-
automated processes using advanced
technologies such as Blockchain, robotic
process automation and the Internet of
Things (IOT)
• Connected Campuses to enable seamless
interaction between humans (students,
teachers, parents, staff and partners) and
machines (devices, systems and sensors) n
ABOUT GEMS EDUCATION
GEMS Education is one of the world’s
oldest and largest K-12 private education
providers. It is a highly-regarded choice
for quality private education in the
Middle East and North Africa region.
As a company founded in the UAE in
1959, it holds an unparalleled track-
record of providing diverse curricula
and educational choices to all socio-
economic means. Operating 47 owned
and operated schools, and a further three
managed in the MENA region, GEMS
Education currently serves over 115,000
students; and through its growing
network of schools as well as charitable
contributions is fulfilling the founder’s
vision of putting a quality education
within the reach of every child.
ABOUT FINESSE
Finesse is a global software system
integrator based in Dubai, UAE. It assists
over 200 plus enterprise clients globally,
driving their Digital Transformation
by encompassing business process
re-engineering, digital design and
architecture, and deployment and
maintenance of business critical solutions
and services.
Finesse works with various industry
leading technology companies across the
globe to deliver customised solutions and
services tailored to cater for each client’s
unique situation.
It offers solutions for Blockchain, robotic
process automation, treasury, BI and
analytics, infra management and cloud
solutions. It caters to sectors such as
education, healthcare, retail, infrastructure,
energy, education, pharmaceuticals,
aviation and government.
How have user and application needs
been changing?
The rate of innovation and the adoption of
technologies has increased exponentially
in the last few years. Customer behaviour
is changing, led by technology innovation,
mobility, Big Data and social networks –
www.intelligentcio.com
FINESSE HAS BEEN ABLE TO PROVIDE US
WITH THE RIGHT LEVEL OF SUPPORT.
INTELLIGENTCIO
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