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T
he idea that company employees
discuss and share their inner musings
on corporate secrets when standing
around the water cooler is probably more
down to the movies than it is related to any
form of reality. But if people are talking at
work, one of the up-and-coming topics these
days is their workflow, or lack of it.
Regardless of whether people talk at the
water cooler, the tea station, or while
queuing for lunch, we all discuss our working
life experiences with each other in an
informal way. It’s a sort of supplement
– or you might say antidote – to human
resources. And it’s where the crux of working
life is really played out.
So, in an increasingly connected and
digitised world, may I suggest that the
thread of water cooler conversations might
be shifting slightly? Armed with new tools to
transform the way many company processes
are being carried out, people may now
actually start discussing the state of their
digital workflows and measuring their job
satisfaction as a result.
A new yardstick for job satisfaction
People are now looking at the way work
really gets done inside their organisation
in a far more granular and analytical way.
Regardless of whether or not an individual
is fully aware and cognisant of the digital
workflow that their role may fall into, they
are probably in one, nonetheless.
What everyone will know, instinctively,
is that there is a flow of work between
customers, partners and other members of
an organisation.
What we can do with digital workflows is
more accurately locate areas where work can
be carried out more efficiently.
More than ever before we also know
that people have more choice about the
technology they use every day. We’ve
witnessed the rise of Bring Your Own
Device (BYOD) to work and the general
consumerisation of IT that came with it.
These experiences should tell us that if you
don’t give people the right tools, then they
will go and look for them. Equally, if you
don’t give people the right applications,
www.intelligentcio.com
“
Chris Pope, VP Innovation, ServiceNow
THESE
EXPERIENCES
SHOULD TELL
US THAT IF YOU
DON’T GIVE
PEOPLE THE RIGHT
TOOLS, THEN THEY
WILL GO AND LOOK
FOR THEM.
engagement systems and wider workflow
patterns, then they will instinctively go and
look for them, or make them.
Unrestrained innovation in a digitally
native territory
The shift to digital business brings with it
new opportunities. Non-techie business
people are starting to embrace so called
low-code software application development
platforms that allow them to build elements
of app functionality that work just the way
they want them to.
INTELLIGENTCIO
37