CASE STUDY
J
umio, a leading AI-powered trusted
identity-as-a-service provider that
has verified over 200 million digital
identities, is transforming the banking sector
with its work with Bank ABC, one of the
MENA region’s leading international banks.
Jumio’s solution is enabling Bank ABC’s
new mobile-only bank to compliantly
on-board new individual customers
using Jumio’s biometric-based identity
verification solution.
Based in Bahrain, Bank ABC provides retail
banking services through its network of retail
banks in Jordan, Egypt, Tunisia and Algeria.
It has invested in establishing digitised
operations including a fully digital KYC
capability. Simplifying and streamlining the
on-boarding process is central to these efforts.
Traditionally, it takes consumers one to two
weeks to create a new account and requires
them to visit a local branch in person to
complete the account set-up process.
“Bank ABC is committed to leveraging
the benefits of AI technologies to create
seamless customer journeys for accessing
banking services securely,” said Sael Al
Waary, Bank ABC’s Deputy Group Chief
Executive Officer.
Earlier this year at the third Middle East
and Africa FinTech Forum, Al Waary said:
“Across the region, banks and other financial
institutions are facing enormous disruption
from technology. But change should be
embraced, not feared. Technology will
revolutionise the way we do business. More
importantly, it will empower people across
the region, and be a force for true inclusion.”
Yousif Almas, Group Chief Innovation Officer
at Bank ABC, said: “We’re proud to be the
first bank in the Middle East to leverage face-
based to streamline the KYC and identity-
proofing processes.
“As more and more customers move online
and transact via their mobile devices, it’s
critical for Bank ABC to deliver a simple, fast
and intuitive onboarding experience that
takes minutes, not hours or days.”
WE CAN
DRAMATICALLY
SPEED UP
THE PROCESS
AND PUT OUR
CUSTOMERS IN
CONTROL.
Bank ABC’s integration of Jumio’s Identity
Verification enables the bank to verify online
customers by having them first capture a
picture of their government-issued ID with
a smartphone and then take a selfie, with
certified liveness detection functionality.
This process ensures that the user is who
they claim to be and physically present
during the transaction. As Bank ABC
expands digital operations globally and in
the MENA region, Jumio will support such
growth with its ability to verify IDs digitally
across geographies.
“Jumio is excited to partner with Bank ABC
and help the company revolutionise digital
banking in the Middle East,” said Robert
Prigge, Jumio President. “We’re happy to
contribute to its mission of delivering a level of
service that matches, or exceeds, the market
practice internationally by providing the
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