The three main goals of these initiatives
are to support business transformation,
improve customer experience and promote
digital culture.
What have been the main IT
achievements of your organisation
in the past year?
My organisation being only six-months
old, it is a bit early to draw a long list of
achievements: most of the digital projects
are still under way, with a delivery planned in
the second semester. In what ways do you use IT
to enhance the experience of
your customers?
I can, however, mention two projects, one
already completed and one in its last mile:
a new portal for our channel partners, which
has been operational since May and an
online store to sell our application Tactilon
Agnet 500 in a Software-as-a-Service mode,
with the first pilots being planned. Customer experience is a top priority for
Secure Land Communications and it was the
decisive factor when we had to prioritise the
digital projects for this year.
In addition to the two projects mentioned
above, which are both oriented towards
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