CIO opinion
CIO OPINION
“
CUSTOMER
EXPERIENCE IS A TOP
PRIORITY FOR SECURE
LAND COMMUNICATIONS.
our customers, three others aim even more
directly at modernising customer experience:
we are developing a web customer portal
ABOUT AIRBUS
As an international leader in the
aerospace sector, Airbus designs,
manufactures and delivers industry-
leading commercial jetliners, helicopters
and military transport.
About Airbus Secure Land
Communications
Airbus Secure Land Communications is
the European market leader in critical
communication and collaboration
solutions. It offers its customers
professional mobile radios, compliant
with the highest standards of security
and reliability.
This includes hybrid solutions, that
combine the best of mobile broadband
digital services, Tetra and Tetrapol
technologies as well as app ecosystems
and future mission critical 4G and 5G
based solutions.
Its Middle East operations are based from
Riyadh in KSA and Abu Dhabi in UAE.
46
INTELLIGENTCIO
and an e-training platform and are about to
send our first surveys using a new customer
feedback tool.
What are the main challenges of
your current role?
In my opinion, the main challenge is
to reshape our end-to-end processes in
order to leverage the potential of digital
technologies. It can take time, as it implies
some deep analyses and a lot of transversal
co-operation, but it is clearly the road to a
successful transformation. Another challenge
is, of course, to choose the right priorities
among the endless possibilities offered by
digital technologies.
How is technology impacting your
industry and how are you leveraging
it for business growth?
The critical communication industry
has entered in a transition phase from
narrowband to broadband technology.
While this transition will last long, as
narrowband systems will be used for at least
one more decade, the shift to data centric
operational models has already started in both
mission and business critical organisations.
With its state-of-the-art portfolio of
narrowband, hybrid and broadband solutions,
enhanced by a growing ecosystem of partners,
Secure Land Communications offers a smooth
migration path to its customers while bringing
them new applications to benefit from the
latest innovations.
How is your company developing the
skills of its employees to progress
their career?
Our human resources department has
designed a comprehensive training and
certification programme to make sure
that our employees can develop the right
competencies, for instance in IT integration,
virtualisation, cloud, IoT, analytics or
Artificial Intelligence.
We are putting a strong focus on this
programme, as we consider our people as
our first asset.
To implement your plans and
strategy what kind of talent would
you be looking for?
At Secure Land Communications, we
are looking for all kinds of talents in all
our sites: as we are engaged in a major
transformation, we are permanently bringing
on board new people with fresh ideas. n
www.intelligentcio.com