Intelligent CIO Middle East Issue 47 | Page 37

////////////////////////// I s AI Shaping the Future of ERP Software? Undoubtedly, yes! In the foreseeable future, AI will have a profound impact on almost every piece of software available in the market, including Enterprise Resource Planning (ERP) systems, in some form or fashion. AI in ERP is going to affect the very essence of the system- controlled business operations. While AI technology is still in relative infancy, the new Machine Learning is making serious waves in the software market and making inroads into business management applications, endowing them with the power of superior governance structure. According to Gartner, by 2020, 30% of all companies will employ AI to augment at least one of their primary sales processes. Impact of AI on industries AI has the potential to bring change on a wide scale to companies, where the customer and operational data is primary to the business. Naturally, it’s unfair to single out any one industry vertical. While that being said, and every industry has its share in the benefits, the impact of the new technology is most prominent in process-heavy and data-intensive sectors that have the highest dependency on future predictions done on the basis of historic information. AI can help the companies organise a large volume of data and turn a limitation into an opportunity. AI has tremendous opportunities to augment human capabilities across industries. The technology is transforming systems through creativity and agility. AI in manufacturing The manufacturing industry is already using Augmented Reality and predictive analysis tools. With the introduction of AI and Machine Learning, these companies can take a leap into a digital future to achieve improved process optimisation. AI technology augments manufacturing efficiency to ensure faster production in less time. Right from planned preventative maintenance to every other operation Ali Hyder, Group CEO of Focus Softnet “ AI WILL EMPOWER YOU TO OFFER IMMACULATELY PERSONALISED RESPONSES TO YOUR CUSTOMERS’ QUERIES. performed in any manufacturing plant, AI would revolutionise them and make them more efficient and less prone to errors. AI in retail AI will bring change in the way retail businesses function today. It would enable retailers to use augmented and virtual reality functionalities in advertising. Introduce immersive product catalogue visualisation to dramatically improve shoppers’ experience with the products even before they buy. INTELLIGENTCIO 37