Intelligent CIO Middle East Issue 47 | Page 38

business ‘‘ TALKING //////////////////////////////////////////////////////////////////// In the near future, chatbots in retail will have improved conversation capabilities. They will be able to capture the emotions and mood of the customers, the basis of which provide emotional responses. In short, AI will empower you to offer immaculately personalised responses to your customers’ queries and significantly improve customer loyalty. What would an AI-enabled ERP System be like? AI is bound to transform the future of ERP solutions. The new Machine Learning technology that appears to emulate human actions would influence businesses, regardless of size or industry. AI as a part of your ERP system will affect the very essence of daily operations. The smart technology recognises the users’ behaviour pattern and automatically performs the routine tasks they do in the blink of an eye while maintaining an unprecedented level of accuracy. In order to experience this advancement, you need to revise the current technology strategies of your business and be prepared to embrace the change and adapt to the developments. “ AI AS A PART OF YOUR ERP SYSTEM WILL AFFECT THE VERY ESSENCE OF DAILY OPERATIONS. and at the same time much faster compared to any human. Consequently, AI-enabled ERP systems automate routine responsibilities and makes them as effortless as possible; freeing up your employees’ valuable time to focus on tasks that would add to the profitability of your business. 3. Improves user experience through interaction. One of the main functions of AI technology is to provide intelligent outputs based on human inputs. 2. Automates routine tasks with system intelligence. You need to follow a defined methodology while performing any given task within your ERP system. AI tools can function in a similar fashion. AI systems can read historic data and learn from earlier behavioural patterns of the users. This makes AI-enabled ERP applications provide an extensively personalised experience to the user as well as function faster and in a more useful way. For this, an AI system needs to be programmed with a set of governing rules against each action. The technology is intelligent enough to apply these assigned rules to make decisions that are accurate Although AI has not fully arrived. It is going to be a part of the ERP systems in no time! So, you must be ready for this adaptation if you want your business to sustain and remain competitive in the years to come. n AI is transforming the way ERP functions Inclusion of AI in ERP systems make them more powerful business management tools. Here are the three primary benefits of the new technology: 1. Identify the problems even before they occur. AI integration improves forecasting capabilities of ERP software. It includes advanced algorithms that can search through and analyse the massive data sets collected in the ERP system, identify the trends and make predictions about the upcoming periods. This way, an AI-based system is able to pinpoint or detect the possible problems, enabling users to prepare in advance and even prevent them. AI-run ERP systems enable you to unlock the hidden potential of your business data and use it to manage functionalities with optimal efficiency. 38 INTELLIGENTCIO