Intelligent CIO Middle East Issue 47 | Page 43

////////////////////////////////////////////////////////////////////////// FEATURE: STATE OF THE CIO CIOS HAVE THE OPPORTUNITY TO TAKE CENTRE STAGE IN LEADING A TRANSFORMATIONAL CHANGE. ServiceNow is the right way to go. Go and do it. We can’t do any better, so we’re going to get out of the way’. With other members of the C-suite unlikely to be IT experts how can CIOs educate them on how IT is providing value for money for an organisation? I think it’s educating them on what it is they’re trying to achieve and how technology enables that. I think actually the better CIOs who have done this well speak less about the technology and the gadgetry and say: ‘We know what you’re trying to achieve, we know what the outcomes are. We’ve got a bunch of platforms or capabilities that align and deliver that value for you.’ Image and quote from Chris Bedi, CIO, ServiceNow educators at the same time. They surround themselves with lots of smart architects, enterprise architect type people. One of the most successful CIOs I’ve seen is actually based in Singapore and he came from HR. CIOs are less technical than they’ve ever been because cloud services have grown and matured over time. They do so much more in a commoditised way than before. In AWS, you can push a button and 20 seconds later you’ve got a full stack of an application. How can CIOs collaborate with CHROs to ensure that they can recruit the right talent? I’m recruiting people at the moment and so is our CIO and we’ve looked at it and said: ‘The skills we’ve got traditionally in IT are OK for maybe the last few years, but they’re not going to be the ones that we recruit in the future. So what skills then will be needed in the future? So I think for the CIO, it’s about alignment and delivering value, but also understanding truly the outcome that the business is trying to get to. And in some cases, helping support that and in other cases, getting out of the way, and saying: ‘A cloud-based platform like How important is it for CIOs to be effective communicators? I would say more so than ever. Many of the new breed of CIOs that we see are amazingly good communicators and You’ve got things like algorithm mechanics, which sounds very much like they have got a tool kit with a bunch of spanners in it. It’s more around people that can pull disparate data sources together, that historically we may have looked at, as ‘garbage in, garbage out’ type of things. Between this data in finance or HR, when we bring them together and actually have the machines look at it, we can find data between the silos or the gaps and get insights. I think the other interesting one that we’re seeing in certain areas around heavy industry and healthcare is this concept of mixing reality with Virtual Reality. n INTELLIGENTCIO 43