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P
erks at work have become a source of
pride and a competitive differentiator
for companies vying for top talent.
Stocked fridges, catered meals, on-site
fitness facilities, laundry services and
complimentary transportation are just a
handful of popular perks companies offer to
lure new employees.
But according to new research by
ServiceNow, the company that makes work,
work better for people, an effective way to
build an engaged and productive workforce
is giving employees a better employee
service experience during big moments and
even small ones in between.
ServiceNow’s The Employee Experience
Imperative report, which studies the
service experience at work, reveals that
employee enthusiasm for work peaks at
the start of a new job, but wanes by 22%
shortly thereafter.
Where are employers missing the mark?
The findings tell us that employers aren’t
supporting employees’ basic needs on a day-
to-day basis during the employee lifecycle:
41% still struggle to obtain information
and answers to basic questions, like finding
“
51% OF
EMPLOYEES
BELIEVE THEIR
EMPLOYERS
MAKE IT EASY
TO RECEIVE
EQUIPMENT
NECESSARY
TO PERFORM
THEIR JOB
RESPONSIBILITIES
AT THE ONSET OF
THEIR JOB.
www.intelligentcio.com
Pat Wadors, Chief Talent Officer
at ServiceNow
a company policy or resolving an issue with
their equipment.
Furthermore, only 41% believe their
employers make it easy to select their
equipment before their first day and only
51% of employees believe their employers
make it easy to receive equipment necessary
to perform their job responsibilities at the
onset of their job.
“Employees today – regardless of their role
or generation – want to be heard and valued,
and they want an employee experience that
suits their needs throughout their career
with an organisation,” said Pat Wadors, Chief
Talent Officer at ServiceNow.
“If an employee’s experience is lacking
at the onset of their new job, the impact
for some employees can likely be felt
until the employee’s last day. By creating
beautiful and meaningful experiences and
an environment where work gets done
efficiently, employers will benefit from a
more engaged and productive workforce.”
Where can employers improve?
Mobile work experiences
One third of our lives is spent at work.
And, employees want their experiences at
work to be more like their experiences at
home – like having mobile technology at
their fingertips to make finding information
and accomplishing tasks simple, easy
and convenient.
INTELLIGENTCIO
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