business
‘‘
TALKING
////////////////////////////////////////////////////////////////////
In fact, more than half (54%) of employees
expect their employers to offer mobile
optimised tools at work. Yet, the majority
(67%) report not finding it easy to complete
necessary paperwork on a mobile device
before their first day and only about half
(52%) of employees have been allowed
to use a smartphone or tablet to access
employee tools from HR or other departments.
However, those who do have such access
self report higher productivity than those
without these mobility tools. This is a miss
for employers who haven’t yet introduced
mobile self service to their workforce,
especially for those aiming to retain and
attract millennials, as over half (59%) expect
employers to provide mobile optimised tools.
A generation gap? It’s smaller at
work than you’d think
Baby boomers and millennials aren’t so
different at work, after all. Across the four
generations that comprise today’s workforce
– baby boomers, Gen Zs, millennials and Gen
38
INTELLIGENTCIO
Xs – employees want a better experience
at work. The research found that, across
generations and departments, employees
are losing faith in their employers to deliver
positive employee experiences:
• Less than half (48%) of employees
believe that employers are invested in
“
EMPLOYEES
ARE LOSING
FAITH IN THEIR
EMPLOYERS TO
DELIVER POSITIVE
EMPLOYEE
EXPERIENCES.
improving the employee experience
• More than half (61%) of employees
rate their employers poorly based on a
negative experience with personal leave
• Less than half (45%) of employees
feel that their opinions and perspective
matter to their employer. However,
millennials (43%) are more optimistic
that employers will address feedback
when compared to baby boomers (35%)
• Only 37% of employees believe that
employers automate processes to
improve the worker experience; and
• Less than half (44%) of employees
believe employers provide them with easy
access to information from HR and other
departments; the same number felt they
did not have access to the information
vital to their job on day one
A positive experience at work strongly
correlates high employee net promoter
scores (eNPS) – meaning employees that
create great employee experiences are likely
to have more loyal, satisfied employees.
That’s real business value. n
www.intelligentcio.com