CASE STUDY
The underlying platform, meanwhile,
delivers market-leading telephony with
comprehensive features for any size
business. It can be delivered through the
cloud and adapts to evolving business needs
because it is built on open platforms and can
be developed without needing upgrades.
Indeed, that aspect was particularly
attractive to the BFA, which also wanted a
solution that could help keep costs down.
“One of our key requirements was an ability
to control costs related to the telephony.
Since deploying, we’ve seen a noticeable
improvement in the communications and a
reduction in the cost,” said Aldoseri.
And while Avaya’s platforms are compatible
with any device, the BFA saw the combination
www.intelligentcio.com
of the solution and Avaya’s devices as a
winning team, opting for Avaya J139 IP
desktop phones for in-office employees.
“By bringing a top-flight user experience
to the BFA, Avaya and its partner Fakhro
Electronics has enabled the organisation to
take full advantage of rich feature sets. We
look forward to continuing to help the BFA
improve its communications and adding
even greater value to its business,” said
Samer Sarraf, Territory Manager – Kuwait
and Bahrain, Avaya.
Going forward, the BFA plans to continue
investing in awareness around Avaya’s
products and solutions, particularly when
it comes to video conferencing and virtual
huddle rooms. n
WE ALSO
WANTED TO
ALLOW OUR
EXECUTIVES
TO USE VIDEO
CALLS, WHICH IS
EASY WITH THE
VANTAGE DEVICE.
INTELLIGENTCIO
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