CASE STUDY
journey as they spend less time waiting and
avoids unnecessary tests. beds as well as more than 20 clinics in Dubai,
Abu Dhabi, Al Ain and Al Dhafra.
The advanced interoperability that TrakCare
provides, will enable Mediclinic Al Noor
Hospital to exchange data with Malaffi.
Malaffi is a unified health information
exchange platform that enables healthcare
facilities, healthcare professionals and
government authorities across Abu Dhabi
to access and share patients’ medical
information in order to deliver better
healthcare quality and enhance patient
safety and overall health outcomes. Intelligent CIO asked Donna Lunn, Chief
Information Officer at Mediclinic Middle East,
further questions about the implementation.
“At Mediclinic, our mission is to deliver
excellent patient care and measurable
quality clinical outcomes. We believe in
utilising technology to achieve these goals
and transform care delivery,” said Donna
Lunn, Chief Information Officer at Mediclinic
Middle East. “We are delighted with the
successful implementation of TrakCare at
Mediclinic Al Noor Hospital and look forward
to future deployments of TrakCare across the
remaining Mediclinic hospitals and clinics in
the UAE.”
Ali Abi Raad, InterSystems Country Manager
for the Middle East and India, said: “Our
team consistently strives to deliver successful
and timely deployments for our valued
clients who place their trust in us. We are
honoured that Mediclinic chose InterSystems
as its partner to create the future of care in
the region,
“InterSystems would like to congratulate the
Mediclinic Middle East team for their hard work
and dedication to Digital Transformation.”
Mediclinic Middle East operates seven
hospitals in the UAE with over 900 inpatient
What necessitated your decision to
implement InterSystems TrakCare?
In 2016, Mediclinic Middle East acquired
Al Noor Hospitals Group. At that time
both organisations had their own hospital
information systems (HIS) which were not
necessarily able to take us into the future
when it came to ensuring we were prepared
for future technology challenges and the
disruption that was happening in healthcare.
We knew we needed a robust electronic
health record (EHR) that would help us
evolve. As a result, we released a request
for proposal (RFP) and originally had five
vendors in the selection process. After a
very rigorous vetting process, it became
clear InterSystems TrakCare would be
the solution to best meet our current and
future needs.
Why did you choose to work with
the provider?
We literally had thousands of requirements
that needed to be met but we knew we
wanted to select a vendor that had a
comprehensive suite of applications covering
the entire patient journey from registration
and scheduling all the way through to billing
and claims processing.
Another factor became apparent when we
were going on-site visits where the three
short listed vendors were being used. We
WE WERE
IMPRESSED WITH
THE SITES USING
TRAKCARE –
THE HOSPITAL
STAFF CLEARLY
DEMONSTRATED
TO US JUST HOW
USER-FRIENDLY
IT IS.
were impressed with the sites using TrakCare
– the hospital staff clearly demonstrated
to us just how user-friendly it is. TrakCare
actually exceeded any other vendor in this
requirement, and that was a big deciding
factor for us.
Obviously, the price point also factored into
that. When we looked at all the different
criteria we had laid out when selecting a
vendor, InterSystems TrakCare came out
on top.
Can you explain the different
functions you use the solution
for? What sort of information is
accessible through the EMR system
and how does this benefit the
hospital and the group?
We use TrakCare for just about everything –
registration, scheduling, labs, pharmacy, test
ordering and documentation, as well as the
billings and claims process. With TrakCare,
everything care givers need is right there –
from clinical to financial data – so our team
can make informed decisions quickly. The
patient journey is completely seamless and
avoids unnecessary testing.
In the not too distant future, we intend to
implement InterSystems Patient Portal which
provides functionality for the patient such
as online booking of appointments, secure
encrypted messaging between the patient
and his/her physician, access to their EHR,
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