CASE STUDY
TRAKCARE, BECAUSE OF ITS
ADVANCED OPERABILITY, MAKES IT
EASY TO VIEW A PATIENT’S HEALTH
INFORMATION EXCHANGE RECORDS
WITH A CLICK OF A BUTTON.
and more – this will allow the patient to be
an active, informed participant in their care.
What benefits do patients gain from
the EHR system?
All the technology available to us through
TrakCare benefits the patient. In addition
to the above, it gives the care giver the
ability to really understand what is going
on with a patient in a comprehensive way.
For example, if I am a patient and I have
a known allergy and I tell that to my care
giver, it gets documented in the system. In
the future, if a physician orders a medication
and/or food that may cause harm to the
patient due to his/her allergy, an alert will
notify the physician. So, the chances of
a patient having an allergic reaction are
minimised or pretty much non-existent,
which is clearly a benefit to the patient.
You recently joined your EHR system
with Malaffi, the Abu Dhabi Health
Information Exchange. How does
TrakCare help the group exchange
data with Malaffi?
How secure is TrakCare’s Electronic
Medical Record System?
TrakCare has role-based access. We define
profiles for the various staff member roles
and assign access to the EHR specific to
that role. So not everyone who has access
to TrakCare can see everything – it’s very
specific. From a security perspective, that’s
very important.
right access, will be able to link directly to
Malaffi via an icon within TrakCare. TrakCare,
because of its advanced operability, makes it
easy to view a patient’s health information
exchange records with a click of a button.
It’s a great benefit to the clinician to be
able to launch Malaffi from within TrakCare
as opposed to leaving the EHR and using a
web-based tool to see a patient’s record. Did the system require any
additional training for staff?
The ability to easily integrate with a health
information exchange is important to us and
a huge benefit to patient care. In addition to the traditional classroom
training our L&D Dept. creates videos and
developed a desktop quick reference guide
for physicians. As per the TrakCare training
methodology, we utilise dry runs and
simulations where, prior to the go-live, staff
members practice by simultaneously entering
patients in the HIS and EHR. This is also a way
to test the system before the go-live.
For example, if a patient comes to a
Mediclinic facility and was seen a few
months back at another provider’s hospital
and received medications but doesn’t know
what type of medication they were given, we
will be able to see this in Malaffi. Normally,
physicians aren’t privy to this information or
the patient doesn’t remember clearly, so this
is a huge leap in the quality of care we are
able to deliver thanks to Malaffi and TrakCare.
Yes, our Learning and Development (L&D)
Department designed a very robust training
programme for physicians and nurses. We also
have separate training programmes for the
pharmacy, lab, radiology, allied health, as well
as the registration, billing and claims teams.
Going live with a completely new system is
and always will be very challenging, but this
approach enables us to be as prepared as
possible ensuring minimal disruption. n
We kicked off the integration project with
Malaffi at the end of July. There were other
health systems within Abu Dhabi which
blazed the trail for us to a certain extent, so
we were able to work very quickly getting
the interfaces together with integration
and testing.
We went live with Malaffi the week of
November 10, so at this point, we are
sharing data relating to a patient’s
admission, discharge, or transfer (ADT),
demographics and allergies.
In the next week or so, we will go live with
sharing data related to patient problems
as well as what’s called the embedded
mode, which means a clinician, with the
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