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Can you tell us what Knowledge
Process Optimisation is?
Knowledge Process Optimisation (KPO) is
essentially how I describe what we do. It’s
about taking what typically would be very
laborious, very costly manual processes and
automating those processes. So KPO works
internally with organisations to operate
more efficiently and helps customer facing
services become much more efficient, easier
to access and easier to use.
So, what you're doing is enabling
companies to manage
unstructured data?
That's a very key point because there are a
lot of solutions out there that can process
data. We're probably the only company,
because of our underlying AI technology,
that works very well on unstructured
information. That's real high value to
organisations because that typically is the
76
INTELLIGENTCIO
“
WE UNDERSTAND
THE MEANING OF
THAT DATA AND
MAKE SENSE OF IT.
type of information which takes a very, very
long time to process.
For example, we've done some projects
for financial organisations where, because
of the manual interaction they have and
processing around unstructured information,
they could potentially take 25 to 30 days to
process a corporate loan application.
Because we analyse the unstructured data
in a very intelligent way, we understand the
meaning of that data and make sense of
it. So, we can reduce the processing time
down from 25 to 30 days to three or four
days. That's a significant cost saving for the
organisation, because it may cost them,
$40 to $50 to process an application. We
can bring that cost down into single digit
value, which is obviously highly cost-efficient
for them. The flip side of that is that they
can then offer faster onboarding processes
to their customers, which gives them a
competitive advantage.
How long has the company been
operating in the region?
We've been in the region for about 12
months. We've had delegations come
over from Singapore to meet with local
government agencies, and that's been
sponsored through Enterprise Singapore.
Post this, a strategic decision was made back
in January, to set up operations here within
the UAE. I joined at the beginning of June.
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