Intelligent CIO Middle East Issue 49 | Page 77

//////////////////////////////////////////////////////////////////// t cht lk So, over the next 18 months there will be significant expansion here within the region. And we'll look also through potential government subsidies to have a centre of excellence around our developments and engineering, particularly around the Arabic language capabilities of the product. Are there any countries the company will focus on? The UAE and Bahrain – purely because of historical connections that we've had. Obviously, the way the market is rapidly evolving in Saudi Arabia that's probably the next big industry we will target. In terms of your customers what are their key requirements? Predominantly, it's all around operational efficiency, providing improved customer service and cutting costs, Artificial Intelligence is going to be a key driver for countries to achieve their Smart City initiatives. How can CIOs increase the efficiency of their enterprises? It's about identifying where the inefficiencies lie within their organisation and discovering which ones are costing money. By implementing our AI technology, they can gain significant savings. www.intelligentcio.com Again, it all comes back to proven customer service, operational efficiencies and driving the Digital Transformation programmes that I'm sure are at the top of the agenda for all CIOs in the region. Can you tell me where the company was set up? We originally started in Madrid, Spain. Our CEO did a PhD in Artificial Intelligence, advanced Natural Language Processing, “ IT ALL COMES BACK TO PROVEN CUSTOMER SERVICE, OPERATIONAL EFFICIENCIES AND DRIVING THE DIGITAL TRANSFORMATION PROGRAMMES . Machine Learning, semantics and developed four or five patents that are now incorporated into our solution. A decision was made to move the headquarters to Singapore. The reason being is that the Singapore government were actively encouraging investments in these cutting-edge technologies. They wanted to create a centre of excellence within Singapore, drive investment, bring knowledge into the local workforce and give students the option to be trained in these very advanced technologies. That's obviously going to have a knock-on effect within the Singapore economy. n Neil Brody, VP Sales, Taiger INTELLIGENTCIO 77