CIO opinion
CIO OPINION
change the mind set of some of our key
people on how we should perform. How important is a consultative
approach to the way you do your job?
In what ways do you use
technology to enhance the
experience of your customers? It’s important so we can modify our plans to
meet customer expectations.
In many ways – by starting to automate
most of our services this will reduce human
error and also the waiting time for customers
to be served.
How is technology impacting your
industry and how are you leveraging
it for business growth?
It impacts us in many ways – one of them
is to give the opportunity to some of the
companies to offer different services even
if they are not specialised such as a new
fintech company.
What technologies are you looking
to invest in?
RPA to enhance the performance and reduce
the cost of our processes.
What are the main IT challenges in
the Middle East at the moment?
Could you highlight some of the
previous positions you have held
and what they entailed?
Head of PMO at SAMBA; Head of PMO at
Bank Al-Jazira; and Head of Infrastructure at
SADAD – SAMA.
What advice would you give to
aspiring CIOs?
You are the future.
Why is versatility an important
characteristic for a CIO?
Versatility is the most successful element
if we want to compete and offer
different services.
To implement your plans and
strategy what kind of talent would
you be looking for?
An innovative and AI specialised skill set.
For big organisations it’s how to replace the
current legacy system.
You recently spoke at the World AI
& RPA Show in Riyadh. What did you
talk about?
In general, how AI and RPA impact the
way we serve our customers and what
the biggest challenges are during
Digital Transformation. n
“
EMPLOYERS
NEED TO
ANTICIPATE
CHANGES IN JOB
FUNCTIONS AND
BE AWARE OF
LEGAL PITFALLS
ASSOCIATED
WITH EVOLVING
TECHNOLOGY.
How would you describe your
managerial style?
Between participative and coaching.
What does your typical day look like?
Exploring the market to understand the
technology trends and forcing the change
towards digitalisation.
What is the most important lesson
you have learnt in your career?
Change will happen and to be successful we
need to be part of that change.
Could you name some of the key
technology vendors you work with?
IBM and MS.
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