COUNTRY FOCUS: KUWAIT
may initially visit a location and extend it to
turn it to a holiday.
Other trends that are influencing the
hospitality sectors would definitely be
robots; some hotels have introduced a robot
concierge service while others are entirely
robot-staffed. It is a very interesting concept
as these machines are often equipped with
Artificial Intelligence. They can be used
to carry out complex tasks and, of course,
improve customer interactions.
For me, Virtual Reality is going to be the
biggest game changer. The whole idea of
using technology to digitally alter an entire
surrounding, and using that technology
as an experience to allow guests to have a
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“
SOME
HOTELS HAVE
INTRODUCED
A ROBOT
CONCIERGE
SERVICE WHILE
OTHERS ARE
ENTIRELY ROBOT-
STAFFED.
digital version of their hotel rooms before
booking, is simply mind blowing.
I think today operators are looking for a
smart hotel having seamless connectivity
across platforms and devices, e.g. smart
rooms which automatically adjust to
brightness, temperatures etc. Another
example would be mobile check-ins and
digital concierge services.
What are the latest advances in
technology that have enhanced
experiences of your customers?
Today, with technology, bookings for rooms
or any other hotel services can be done on
mobile devices. A customer can compare
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