LATEST INTELLIGENCE
PRESENTED BY
OPTIMIZING DEVOPS INITIATIVES:
THE VIEW FROM BOTH SIDES OF
THE DEVOPS DIVIDE
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EExecutive Summary
A great deal has been written and debated about the
trend toward DevOps and agile methodologies, with
reflections on not just development, but how IT is
changing. Much of the industry opinions have taken
on something of a mythological character, extolling
development and evolving new roles like site reliability
engineers (SREs) as the future, while relegating
operations and IT service management (ITSM) as
reactive expressions of the past.
This research examined the broader development
and operations transformation in a more balanced
manner, unearthing trends that reflect clear values
and requirements on both sides of the equation.
The data here suggests that while development has an
increasingly important role to play, that role can only be
effectively enabled and advanced by a more proactive
and strategic approach to operations and ITSM.
Along these lines, the strategic values of
investments in automation; IT analytics such as
AIOps, application performance, and end-user
experience management; and broader terms
of engagement between development and IT
all promote far more successful outcomes than
enclaves of isolation and fragmented silos.
The need for more versatile but inclusive ways of
sharing information via consistent, dynamic, and
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