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TALKING
business
‘‘
A
global study commissioned by
Automation Anywhere, a leader
in Robotic Process Automation
(RPA) of more than 10,000 office workers
spanning nearly a dozen countries, reveals
that they average more than three hours a
day on manual, repetitive computer tasks
which aren’t part of their primary job and
are ripe for human error.
The research, conducted by OnePoll,
investigated the time spent on and
attitudes towards manual, repetitive
digital administration tasks in the modern
enterprise. New data reveals that nearly
half of workers surveyed who expressed an
opinion find digital administration boring
(47%) and a poor use of their skills (48%),
while the majority say it gets in the way of
doing their main job (51% overall, rising
to 80% in India) and reduces their overall
productivity (64%).
Over half (52%) of millennial respondents
felt that they could be more productive
if they had less administrative tasks to
complete, slightly higher than the average
at 48%.
“There was a time not so long ago when
workplace technology was viewed as
liberating,” said Shelly Kramer, Principal
Analyst, Futurum Research. “The PC age
“
ACCORDING TO
THE SURVEY
THE AVERAGE
EMPLOYEE LOSES
60 HOURS PER
MONTH TO EASILY
AUTOMATABLE
TASKS.
“
EMPLOYEES
COULD BE GIVEN
BACK A QUARTER
OF THEIR ANNUAL
WORK TIME (4.5
MONTHS) TO
FOCUS ON MORE
MEANINGFUL
WORK, BOOSTING
PRODUCTIVITY
AND OVERALL
BUSINESS VALUE.
freed office workers from rigid processes,
placing each of us in control of our own
workflow. But there’s been a trade-off, and
today, those tasks have become a significant
burden. If you work in an office, likely your
productivity and happiness are significantly
undermined with having to be responsible
for manual computer administration tasks
that could easily be automated and eat into
your day.”
Data entry is the world’s most
hated task
At the very top of the hated task heap is
general data entry – manually inputting data
into a computer or other devices, followed
closely by managing email traffic and filing
digital documents – such as documents,
spreadsheets, images or PDFs – into the
correct digital folder. Compiling reports
from IT and software systems and invoice
management round out the top five most
hated tasks.
The survey revealed that the top three
most hated tasks are also the top three
administrative tasks workers report that they
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