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TALKING
business
‘‘
The COVID-19 pandemic is
challenging us to instill a new change
in our everyday behaviour and
engagement model. Local governments
are taking proactive measures and
implementing controls to respond to
this unique situation, including locking
down cities, limiting social gatherings and
suspending schools.
Public sector organisations, corporations,
financial institutions, education systems and
enterprises are reacting and adapting to
those measures. Nevertheless, the wheel of
the economy needs to keep rolling.
And guess what? Technology is here to help
the economy to adapt to the ‘new normal’.
Working from home is the new significant
change and CIOs are now under pressure
to make sure that business services are not
affected, nor compromised.
Embracing Digital Transformation over
recent years has contributed to businesses
today having a crucial dependency on
technology. Therefore, availability and
ongoing improvement of a company’s
digital services are required in order to
survive, while also continuing to offer services
without any performance degradation or
availability issues.
CIOs today are leading the change and are
responsible for ensuring the company can
survive during this crisis.
The current operational processes and IT
capabilities need adjustment and tuning to
address the new issues and challenges as a
result of the unanticipated amount of load
and connection due to the working from
home model.
Most large enterprises have developed a
Business Continuity plan and the process is
typically tested every six months to ensure the
efficiency and effectiveness of the company’s
operations during a disaster or a crisis.
The CIO should immediately assemble
his virtual incident response team to react
swiftly and precisely to assess the situation
during critical IT incidents or cybersecurity
attacks, so they mitigate the damage,
respond at speed and make informed
decisions about how to move forward.
Mohammed Arafat, Presales Director, Micro
Focus Emerging Markets
“
TECHNOLOGY IS
HERE TO HELP
THE ECONOMY TO
ADAPT TO THE
‘NEW NORMAL’.
The administrators and operators of the
data centre and on-premise business
services will manage the systems remotely
and the CIO needs to have end-to-end
visibility of the entirety of the services
provided to both internal users and the
customer-facing applications.
The health of the business services and data
centre infrastructure components, systems
performance and availability are the highest
priorities for the CIO in order to maintain
excellent levels of user experience and service
accessibility for customers and employees.
The command and control team should
provide the CIO with a single pane of glass
dashboard, equipped with the right views.
The dashboard will provide real-time visibility
on the most critical business applications
and their dependencies, as well as network
performance and traffic, virtual private
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