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connections status, application response
time and, most importantly, security threats.
Working from home will allow workers to
connect remotely to critical business services
and underlying infrastructure, possibly from
an unsecured network and without the use of
a trusted and regulated VPN. This will upsurge
the chances for attackers and simultaneously
compromise data centre servers and interface
with malicious threats and attacks.
Micro Focus offers
Business Continuity
services to combat
Coronavirus
The CIO and the security officer must
implement further security controls to
shield critical IT assets from cybersecurity
assaults and abuse by expanding and
increasing the system update refreshes and
application fixing toward the endpoint level
to proactively secure any vulnerability.
As customary business movement requires
interfacing and arrangement between
representatives and clients, the CIO is required
to provide a secure, reliable remote work
platform with a collaboration system to power
up remote work. This essential service will turn
into the most critical function to equip the
workforce and enable the everyday action.
The CIO and his management group
need to lead the change and be an
excellent example for employees. Processes
and methods should be amended and
communicated back to the employees. The
pressure on the customer service department
will drastically increase as incidents and
requests will increment and accomplishing
the guaranteed administration level
understanding will be intense.
It’s a chance for the CIO to improve current
frameworks and procedures, begin progressing
and enhancing the customer service solution
with more knowledge-based articles that will
help and guide the employees.
Micro Focus is helping organisations
ensure continuity of service to
their customers in response to
the Coronavirus global pandemic. The
company is placing an emphasis on helping
its customers facilitate their employees to
work remotely and is offering a range of
critical packages.
A statement from the company said: “As we
all deal with the unprecedented world event
that is the spread of COVID-19, we know
that like us, customers will be enacting
their Business Continuity Plans (BCP) and
readjusting those plans to accommodate
the evolving situation. We know that
time sensitive and unimpeded access to
technical experts to bolster your readiness
capabilities is critical.
“We want you to know that Micro Focus
is here to partner with you through these
times and we want to help provide you the
easiest access to resources so that you can
ensure the successful implementation of
your BCP. If you need help during these
times, we have put together a series of
packaged offerings that are designed
to be rapidly deployed and to help
customers do everything from temporarily
supplementing staff in the case of regular
team members being out through to
providing 24x7 solution support in case
of emergency.
“We have adapted our offering to
be delivered fully remotely and can
accommodate your security requirements
with US or local-based resources or leverage
our global centre of excellence.
“We are here to help – if you would like
to learn more about how Micro Focus can
help you adapt your plans through services
support please contact: proservices@
microfocus.com”
Visit www.microfocus.com/en-us/
businesscontinuity/covid-19 for more
information about the services. •
They can also look to utilise advanced AI
solutions to efficiently resolve first-level
interactions and improve time to fix.
Deploying bots to handle repeatable enquiries
and interactions, considering more automated
workflows and implementing robotic process
automation to handle known issues or tasks
will reduce human errors. This will help the
employees to stay focused on responding to
this change effectively and concentrate on the
company vision and its mission. •
38 INTELLIGENTCIO www.intelligentcio.com