CASE STUDY
Bank ABC has greatly improved operational
efficiency and reduced maintenance costsempowering
the bank to focus on its
growth goals.
Baker said: “Centralising our trade finance
workflows in one standard build of Fusion
Trade Innovation means that we have
gone from maintaining multiple systems
in different countries to supporting just
one. This has significantly reduced system
maintenance costs, which has freed up more
resources for us to focus on our expansion.
“Standardised processes also reduce the risk
of errors, as well as the duplicated effort of
re-working tasks using different systems.
With Fusion Trade Innovation, we can now
send out automatic advice notices and offer
eSignature capabilities for PDF advices,
boosting our operational efficiency and
removing obstacles for our clients.”
two weeks – 80% faster than what would
have been achievable before.”
Fusion Trade Innovation also provides Bank
ABC with an ultra-granular management
information system. Baker said: “We
struggled to monitor internal global KPIs
before we deployed Fusion Trade Innovation.
Now, the Finastra solution gives us detailed
data on all of our core processes, which is
proving to be an invaluable source of insight
for improving our internal processes and
network. Baker said: “A hybrid approach of
working with Encore Theme Technologies,
our specialist implementation partner, and
Finastra worked extremely well and delivered
rapid results. For instance, we rolled out the
solution to a new country every six weeks
and to 11 countries in total. Crucially, we
managed to complete the upgrade to Fusion
Trade Innovation in time for the changes
to SWIFT standards, which enabled us to
strengthen the service to our clients and
minimise disruption.”
With all of Bank ABC’s employees using
the same trade finance solution, the
organisation can quickly and easily relocate
staff to different regional offices when it
experiences a sudden surge in demand.
“When demand for export letters of
credit skyrocketed in Europe, we were
able to bring in trade finance experts
WE’RE BETTER PREPARED THAN EVER
TO DELIVER HIGH-QUALITY TRADE
FINANCE SERVICES TO CUSTOMERS
AROUND THE WORLD.
To ensure a smooth transition to Fusion
Trade Innovation, Finastra sent out experts
from its Global Services Team to Manama to
assist with the deployment.
Finastra was on hand to help with the
installation as well as the production
environment setup and provided expert
training to ensure the project could be
delivered successfully.
from other locations in the group to help
meet increased business with next to no
additional training,” said Baker. “Through
Fusion Trade Innovation, we successfully
scaled up to support a three-fold growth in
our letters of credit business in late 2018.”
He continues: “The standardised, endto-end
trade finance processes in Fusion
Trade Innovation simplifies our ability to
deploy operations in new jurisdictions,
demonstrated by us recently rolling out an
additional instance to a new market in under
meeting service-level commitments.
“With a focus on value in the past, we can
now also increase volumes. And following the
Fusion Trade Innovation upgrade, we now
have a strong platform in place to introduce
digital services and boost revenue growth.”
Strategic partnership
Bank ABC enlisted the support of both the
Finastra Global Services team and Encore
Theme Technologies to deploy Fusion
Trade Innovation across its international
“Finastra’s global presence and willingness
to go the extra mile was a real asset for
us,” said Baker. “We also engaged with the
Finastra Customer Support team in the
Philippines on a weekly basis. Knowing that
we can call on the team if we encounter
any issues puts our minds at ease. It also
helps having a regional team in Dubai who
are in close proximity and have a good
understanding of the local market.
“With Finastra assisting us in our growth,
we’re better prepared than ever to deliver
high-quality trade finance services to
customers around the world.” •
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