FEATURE: REMOTE WORKING
Implementing
smart workflows
The way we work has changed –
possibly forever – so it’s important
that CIOs reassess their businesses
roadmaps, placing digital at the
heart. Mark Ackerman, Senior
Director – Middle East & Africa,
ServiceNow, tells Intelligent CIO’s
Jess Phillips why it’s crucial that
businesses implement smart
workflows in order to ensure they
are future-proof.
wWhat workflow challenges has the shift to remote
working created?
Legacy technology and the ways of work have never been so challenged
as they are right now. We’ve heard this pandemic being referred to as
the world’s greatest ‘proof of concept’.
Collaboration can present some of the biggest challenges – e-mail, Slack,
Teams, Zoom and WebEx are thrust into the mix and, while these are
helping, it also means that data is being distributed further. I know I’m
often caught looking for an interaction with a customer or a colleague
and having to look into multiple sources.
Making work flow between the various systems of record should be the
biggest priority – while also the biggest challenge – and this starts by
ensuring there is a single system of interaction.
This ‘Platform of Platforms’ can consolidate all the collaboration and
disparate processes and create simplified digital workflows. Legacy
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