FEATURE: REMOTE WORKING
technology is not going to help and
therefore a rapid adoption of SaaS based
solutions is really the only option.
Great experiences for employees and
customers should be the purpose. Once you
have this objective in place you can start
focusing on IT workflows, employee and
customer workflows.
How are organisations in
the region adapting to this
new normal?
Remote work now has technology at the
heart of every interaction.
For some, this whole shift is going to be
massive. We may find that traditional
managers have become so used to the
structure of physical office meetings that
the leap is going to be very hard to handle.
We know that some people feel that they
have to be in the room with other people
in order to get things done. They don’t
have the ‘soft skills’ needed to express
themselves effectively over video and
voice calls.
But as companies are starting to accept
that projects and operations can work
without large offices, we are already seeing
SIMPLY PUT, INCREASED
PRODUCTIVITY PLUS GREAT
EXPERIENCES TRANSLATE INTO
HAPPY EMPLOYEES.
businesses plan for no return to office
for several types of roles. Our customers
are actively looking for ways to reduce
operational expenditure, outsource contracts
and salary bills by allowing their workforce to
permanently work from home.
What are the some of the key
requirements from customers –
both yours, and more generally
– right now?
We are witnessing a historic paradigm shift
that is forcing businesses to reinvent their
processes. This paradigm shift is loosely
referred to as ‘Digital Transformation’, a
phenomenon that some people consider to
be the fourth leg of the industrial revolution.
While this transformation was going
to happen anyway, the pandemic has
dramatically accelerated the revolution.
What would normally take years or decades
is occurring in weeks and months. The
requirements from clients is not only
to continue this modernisation, but to
accelerate the implementation.
52 INTELLIGENTCIO www.intelligentcio.com