FINAL WORD
Five technology-enabled tenets to help organisations adapt , evolve and thrive
What does it take to get started on the journey to becoming an Autonomous Digital Enterprise ? BMC Software has identified five technology areas where organisations need to invest resources and partnerships as they look ahead to 2025 and beyond :
1 . A transcendent customer experience : Create real connections by making technology feel more human and giving employees what they need to create better customer experiences : from enabling do-ityourself experiences to recognising mobile devices as a primary channel to leveraging analytics and orchestration for a frictionless experience . 2 . Automation everywhere : Radically automate customer interactions and operations , resulting in lower costs , fewer error , faster execution , fewer mundane tasks for employees and better customer experience . Embrace hyper-automation , operations automation and enterprise service management to drive automated business processes as a complementary business function working with human employees for greater efficiency with speed and accuracy . 3 . Enterprise DevOps : Drive continuous improvement by pushing the principles of DevOps processes across the entire organisation to drive business agility , optimise for constant delivery of applications and services , and embrace cultural and behavioural change for a frictionless environment .
More than just a business philosophy , ADE is a way of life that breathes innovation into companies in every industry and across geographies . It ’ s a crucial piece to BMC corporate ethos .
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