COUNTRY FOCUS : OMAN
The Praxis team routed the IFM supply chain efforts through IBM Maximo Asset Management software , using the solution to oversee inventory management , replenishment and purchasing . Working with Carillion Alawi , it also established item standards for corporate real estate across PDO and developed an electronic asset catalogue for IFM needs , leading to the cleansing and cataloguing of over 11,000 products .
“ Now , we ’ re working to further enhance process visibility and extend the IBM Maximo implementation through analytics . We are deploying various KPIs , reports and dashboards , which will allow Carillion Alawi and PDO to have further , measurable insights into their process effectiveness and empower them to further tune those processes towards excellence ,” added Jain .
To implement this next phase , PDO and Carillion Alawi engaged IBM Business Partner Praxis Solutions .
“ After the initial discovery sessions , we realised that while Carillion Alawi had established a comprehensive procurement process for PDO , there were still some challenges with maintenance response times for the procurement team ,” said Ankit Jain , Solutions Architect and Managing Partner , Praxis . “ So we worked with the Carillion Alawi team to digitise the entire contracts , procurement and inventory management process , while ensuring that both Carillion Alawi and PDO had full visibility into the process steps .”
PDO AT A GLANCE
Business challenge
Results story
While the new Maximo solution has driven process efficiencies throughout the business , PDO ’ s inventory management efforts have likely recognised the greatest improvement . Over the course of 2019 , the business procured approximately 192,000 items . And by automating and streamlining these processes , PDO now does not need to print a single sheet of paper to support or approve its transactions , eliminating the need for 25,579 related signatures .
“ We previously went through 46 individual steps between a project request and the issue of a purchase order . Now it ’ s 14 . We calculated that all of these new efficiencies would save us 2,300 hours over the course of a year or about one full-time equivalent ( FTE ),” added Abri .
• Managing over 60,000 assets across 12 sites , Petroleum Development Oman LLC ( PDO ) was looking to embrace more unified backoffice processes
Transformation
At the same time , PDO ’ s operations team has greater visibility into its facilities management , procurement and maintenance tasks thanks to integrated performance dashboards . And with most processes routed through Maximo , integrated workflow triggers help lead to faster resolution times for issues and routine tasks .
• The energy company transitioned its operations to Maximo software , integrating the system with a customer support portal and mobility solution
Results
• 2,300 hours saved by streamlining 46 individual procurement steps into 14 automated ones
• 70,000 sheets of paper per year saved by transitioning to electronic stock processes
• Improves visibility into assets , facilities and related processes through a unified platform
Furthermore , the integration of Maximo with the PDO customer portal has also improved the gathering of customer satisfaction data . The system now imports customer needs and wants directly into the company ’ s task management system , meaning that these requests will be addressed more quickly and are less likely to be overlooked .
The new mobile integration has made CAFM tasks much easier to manage at the front end of the process . “ The accessibility was really good . You don ’ t have to go into the office or be on site to pull up reports . You can log on from home , and as we ’ re facing continued COVID-19 restrictions in Oman , that ’ s really convenient ,” explained Abri . p
50 INTELLIGENTCIO MIDDLE EAST www . intelligentcio . com