of the ERP system being ringfenced within a closed network made it difficult to implement a mobility solution or collaborate with supply chain partners .”

New platform , new capabilities

To support the desired CAFM and real estate business processes , Carillion Alawi helped PDO migrate from its previous solution to a cloud-based instance of IBM Maximo Application Suite in late 2018 .

The new platform now oversees PDO ’ s corrective maintenance and planned maintenance activities , and more recently , the online management of linear assets , Internet of Things ( IoT ) devices , mobility and the company ’ s customer portal . The Maximo solution also handles the related reporting for over 60,000 maintainable assets .

“ It ’ s covering everything spread across 12 PDO sites . Hard maintenance , environmental , catering , cleaning

– all the usual core facilities management functions in our locations both in the interior and on the coast ,” added Abri .

Alongside the migration , Carillion Alawi was also able to launch a new customer portal and corresponding Android app , backed by IBM Maximo Anywhere software , that lets users access the CAFM environment from their own devices .

With the core system launched in late 2018 , PDO quickly wanted to expand the scope of the solution , making use of other already integrated modules .

“ We also wanted to update stock and inventory control . Up to that point , the IFM team had largely been using manual , paper-driven processes that involved lengthy approvals – around 45 days – to procure any new spare parts . Altogether , we were using over 70,000 sheets of paper each year , which resulted in high energy and printing costs ,” he said .

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