TRENDING protect their people and keep their workflows moving . As we head deeper into 2021 , my role is shifting to allow more time working directly with customers and partners , helping them to make the most of emerging automation technologies and orchestrate between new investments and existing systems and data flows . resource ( data and systems ) into a single workflow . It ’ s built for change .
Many organisations have invested in RPA and AI , but ROI is limited unless bots are integrated and orchestrated into larger workflows .
Myles Weber CIO , Appian
Which technologies should organisations be investing in to keep up with the pace of change ?
Low-code surged in 2020 when organisations needed new ways to adapt quickly to change . Forrester says 75 % of development shops will be using low-code platforms by the end of 2021 for two reasons : speed and unification . By allowing users to drag and drop workflow diagrams , low-code makes apps quick to build and quick to change , supercharging the agile development process . It also enables the inclusion of any worker ( people , bots , AI , and business rules ) or
How important will automation capabilities be for organisations in the new normal ?
Automating workflows can free up the human workforce to take on more complex , higher value tasks . By handling mundane tasks , your teams have the gift of time to think more strategically and , handle errors and exceptions more efficiently . That could make all the difference when handling a seismic change in the market , like the pandemic . Decisions are augmented by intelligent technology , giving humans the power to do more with their time .
26 INTELLIGENTCIO MIDDLE EAST www . intelligentcio . com