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Can you highlight some use cases for your technology or some customer examples from the Middle East region ?
Holding company Alturki have used Appian for two years now , having started small with 100 users and a CRM app . They quickly realised that Appian could help them scale across their portfolio of companies , so they used our enterprise deployment across subsidiaries to standardise and unify processes . The result is better management of staff , procurement processes and vendor relationships across the group . During the pandemic , Alturki built a legal system using Appian , meaning they could handle legal requirements across jurisdictions without physical travel between locations .
Another great example is Abdul Latif Jameel , the largest vehicle distributor and retailer in the Middle East . Based in Saudi Arabia , they moved their systems from on-premises to the cloud just a month before COVID-19 took hold , transforming their response to the pandemic . With Appian , customer service is digitised and complex data systems are orchestrated , providing the right information at the right time to employees and creating a better end customer experience . More efficient operations with Appian means cost savings and faster deployment speeds for new applications needed in ALJ ’ s network . Processes that used to take weeks now take just hours .
What would be your best practice advice for CIOs on creating a business management strategy that enables them to scale ?
Software is now at the beating heart of most enterprise organisations . But , without the right orchestration between technology , data , systems and humans , investing in things like AI , RPA or intelligent document processing ( IDP ) can add complexity without much added efficiency or competitive advantage . A company that depends on its systems can only move as fast as software development allows . To scale automation , IT leaders should see low-code as indispensable to developing at speed . By reducing the time needed to express intent , develop , test and deploy – as well as the time to maintain , upgrade , and enhance your applications – organisations can respond with agility to whatever the environment in which they operate demands . CIOs and business decision makers need to act together to select low-code platforms and ensure they deliver the types of applications required while meeting compliance requirements and aligning with the organisation ’ s overall technology strategy . p
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