CASE STUDY
security control is 100 % effective and therefore , it is essential that internal emails are continuously monitored to detect threats that the gateway cannot detect , such as email account takeover and new threats discovered post-delivery . That ’ s why the company ’ s Mimecast Internal Email Protect once deployed inside an organisation ’ s email perimeter is able to detect , contain and automatically remediate threats .
Dharmaraj needed to be confident in his decision , because the new system would impact 4,500 end users who are prone to being change resistant . “ Any change is challenging in the hospitality sector , because people are used to custom-designed applications where product cycles are measured in years , not months . So , this was a big change for them ,” he said .
Customer outcome
After meticulous planning Dharmaraj was able to implement the change very quickly , thanks to the Mimecast support team . Mimecast Email Security was up and running in one week , and the system was fully tuned within a month , giving the company new found protection against ransomware and targeted attacks .
“ We decided not to take any configuration from the existing system and start from scratch ” he said . “ Our Mimecast engineer was great – he educated us on the platform so we could customise things to our operation . From there , it was really easy to configure the system . ”
According to Rotana , Mimecast has ended the torrent of false negatives and false positives that caused missed business opportunities and cluttered inboxes with the old system . Additionally , stated the company , employees can now manage their Mimecast settings right in Outlook , rather than having to log into a separate portal . And , what about those change-resistant end-users ? “ They ’ re really happy – particularly with the Outlook plugin . That ’ s made life a lot easier for them ,” Dharmaraj said . “ And for us , we spent way more time calling support for our old system , which didn ’ t work well at all , compared to now with Mimecast , which works great !” p
ROTANA AT A GLANCE
Rotana currently manages a portfolio of over 100 properties throughout the Middle East , Africa , Eastern Europe and Turkey .
Problem
• After a cyberattack and with the rise of the ransomware epidemic , Rotana needed to upgrade its email security to a modern solution
Solution
• Email security with targeted threat protection
Benefits
• Fast , simple deployment with outstanding customer support
• Dramatically improved protection against ransomware and targeted attacks
• 4,500 change-resistant end-users were quickly won over
• A superior email security solution requiring fewer support requests
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