CASE STUDY
As Türkey ’ s first integrated telecommunications company , Türk Telekom plays a critical role in supporting over 50 million customers with fixed line connection , broadband , TV , and mobile services . Yet , while the company provides important technological advancements to its corporate and individual users , Türk Telekom ’ s own internal operations made delivering those advancements difficult and timeconsuming , as silos separating the IT and networking teams presented collaboration challenges that impacted customer experience .
Even while individual teams leveraged powerful monitoring tools , Türk Telekom lacked end-to-end visibility to quickly identify and resolve issues impacting end-user customer experience , both for internal stakeholders and external customers . Unplanned system downtime could significantly slow other departments within the enterprise from completing essential tasks , and even create issues for customers making payments and accessing accounts .
Necdet Türkay , IT Automation & Management Systems Manager at Türk Telekom
“ We couldn ’ t see the high-level topology of our complicated systems ,” said Hakan Tongar , Head of Enterprise Operations , Türk Telekom . “ We had visibility into independent systems , but we couldn ’ t see application relationships or how third-party services and other endpoints connected to one another .”
“ For the IT and networking teams at Türk Telekom to work together effectively and execute root cause analysis ( RCA ) to more rapidly identify and resolve potential issues , they needed a single overarching monitoring solution to provide end-to-end visibility for as many groups as possible ,” said Alper Arpacıoğlu , Corporate Support Operations , Group Manager , Türk Telekom . Maintaining disparate tools and updating outdated infrastructure led to higher operations expenses and unrealised ROI . But with one primary tool , Türk Telekom teams could streamline
IN ORDER FOR THE PROJECT TO BE
SUCCESSFUL , IT HAD TO BE WORKED WITH AN
EXPERIENCED PARTNER .
operations while spending less time and money maintaining different tools that didn ’ t communicate with one another .
With the challenges of not having end-to-end visibility , Türk Telekom sought to find solutions in the market that would enable to organisation to streamline operations and cut costs on maintaining different tools . Top of the agenda was achieving end-to-end visibility with fully integrated performance management and monitoring .
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