CASE STUDY
“ In order for the project to be successful , it had to be worked with an experienced partner ,” said Necdet Türkay , IT Automation and Management Systems Manager , Türk Telekom .
Türk Telekom worked with ONOTIO , a leading AppDynamics implementation partner in Türkey , to begin integrating AppDynamics Application Performance Monitoring ( APM ), Infrastructure
Monitoring , and Database Monitoring features across its IT and networking teams . ONOTIO demonstrated how AppDynamics would help Türk Telekom monitor internal end-user performance alongside external customer experience , giving comprehensive visibility across endpoints throughout the IT infrastructure .
“ Part of the reason for choosing AppDynamics was to integrate all the Türk Telekom departments into a
KEY BENEFITS
• Improved issue detection by 70 %, shortening MTTR from hours to minutes
• Reduced downtime and service interruptions by 60 %
• Eliminated siloes across the organisation , enabling collaboration across 23 departments
Summary
Türk Telekom reduced expenses , improved mean time to recovery ( MTTR ), and strengthened collaboration through automated monitoring on one integrated APM platform . With AppDynamics , the organisation simplified root-cause analysis and united multiple teams to improve user experience for customers and internal stakeholders .
Challenge
Monitor integrated services and apps to maximise availability , accelerate troubleshooting , and prevent future service interruptions .
Solution
AppDynamics gives Türk Telekom integrated visibility and monitoring capabilities across its systems , reducing operating expenses , and eliminating the need for multiple disparate tools .
OUR MAIN OBJECTIVE WAS
TO INTEGRATE AS MANY TOOLS AS POSSIBLE INTO A SINGLE TOOL MANAGED BY
A SINGLE GROUP , MAKING APPDYNAMICS
THE BEST AND REALLY ONLY OPTION .
collaborative team ,” explained Tarkan Sualp , Partner at ONOTIO . “ Previously , nobody was talking to each other and there was no visibility at a high level . Our main objective was to integrate as many tools as possible into a single tool managed by a single group , making AppDynamics the best and really only option .”
With AppDynamics , Türkay ’ s team can easily witness dependencies across different systems such as their CRM , middleware , payment operations , and internal applications . Using visualised user journeys , they can quickly pinpoint the causes of alerts and resolve issues before they cause downtime or impact system performance .
Results
Türk Telekom improved issue detection by 70 % and reduced downtime and service interruptions by 60 % when it implemented the AppDynamics APM platform across 23 departments .
Products used
• Application Performance Monitoring
• Infrastructure Monitoring
• Database Monitoring
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