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The key to achieving customer goals is having a loyal and high-performing workforce .
experience is a great workflow and when work flows naturally , great experiences also follow .
connects all these systems at the backend and creates a single employee experience . As an employee , you do not have to log into different systems for an integrated seamless workflow – with our services , an employee can go to one portal and request any service related to their job ; a salary letter , legal request , an IT support ticket , or anything helping the employee to stay productive and be able to do their work .
So , within our platform , we help organisations break down silos and seamlessly connect their people , systems and processes with enterprise-wide digital workflows . This is done by empowering the customers , employees and partners with modern consumer-grade experiences and creating a platform to accelerate the time to value . Our goal is to unleash agility and unlock innovation , two principal components of any Digital Transformation strategy .
Can you elaborate on some of the key uses cases for the Now Platform ?
The key to achieving customer goals is having a loyal and high-performing workforce . But loyalty and performance are hampered by inefficient workplaces , processes and sometimes communication . If you look at the technological landscape of most organisations , you will find that each department , be it IT , finance , legal management , facilities management and HR , will have their own system of record . ServiceNow is uniquely positioned to be that one source of truth that
From a customer perspective , the demand for frictionless customer experiences and tangible value is increasing . For any service or product you intend to buy , it is the experience , efficiency , interaction , speed and time to value that is the principal concern .
At ServiceNow , we break down the silos and we help organisations connect their customer journeys to the backend systems , ensuring an efficient way of handling customer requirements . We automate and implement self-service to achieve great customer experiences that every business can profit from , no matter their industry .
Another use case is around streamlining technology operations , as IT functions have become a central part of business strategy . Here , we focus on ensuring zero downtime , predictive analysis and making sure the business has the right level of visibility in its IT environment . We automate these IT operations , reduce costs , CAPEX and the number of people required to manage these IT assets .
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