is of paramount importance to our operations , as we continue to leverage our unique strengths to provide the best banking experience to our customers , creating new products and services , and effectively improving operational efficiency ,” said Mohammed Al-Kharafi , General Manager , Head of Group Operations at National Bank of Kuwait .

“ As a trendsetter in Digital Transformation in Kuwait and the GCC , NBK continues to expand its digital agenda , introducing the latest digital technologies in the banking sector .”

Dhari Al Quraishi , General Manager , Acting Chief of Information Technology , at National

Bank of Kuwait , added : “ We need a fully integrated customer experience solution that is both agile and boasts a large ecosystem that will enable us to deploy and scale new digital services smoothly and easily . The Avaya technology will enable this for us .”

Al Quraishi added : “ With this transformation , we expect to demonstrate an operating model that will enable us to deliver on our strategic priorities , which include placing a heavy emphasis on realising digital ambitions . Investments in advanced technologies such as this remain the key drivers of the retention and acquisition of an emerging , young and demanding clientele .”

www . intelligentcio . com INTELLIGENTCIO MIDDLE EAST 49