CIOs and IT decision-makers need to look at automation as a journey and not as a one-off approach . There must be an early adoption phase followed by more wide adoption phases to get the benefits out of the automation .

To start the journey , CIOs and IT decision-makers are required to work closely with business teams to select the appropriate processes to start the journey . The selection can be based on several factors , such as the most obvious , highest impact , most engaged business users , least complex , most pain , best gain .

To begin their journey in the automation of processes and operations across the enterprise , CIOs and IT decision-makers need to adopt a data-first modernisation approach . This approach should consider the critical domains of strategy , people , processes , and technologies .

The main reason is that the early adoption phase will have a huge impact on the overall adoption later . If the first adoption is a success , then more business owners will be engaged , and the more automation adoption will follow .

While looking at the early adoption phase , CIOs and IT decision-makers should work on having a full strategy where they must look out for important factors involving business and IT alignment , clear roles and responsibilities , best hyperemotional tools , automation skills , internally or externally , etc .

CIOs and IT decisionmakers should advocate the benefits of deploying process automation within organisations .

CIOs and IT decision-makers should advocate the benefits of deploying process automation within organisations . They must spend time in educating business owners on the potential benefits of the automation . They need to talk about how automation can boost productivity , improve efficiency , create better customer service experience , increase revenue , and reduce cost .

In conclusion , the adoption of automation is increasing , and organisations must make the best use of the technology . Successfully automating the right processes will definitely prove to be extremely beneficial to organisations .

If the first adoption is a success , then more business owners will be engaged , and adoption will follow .

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Intelligent CIO Middle East Issue 89 | Page 33

CIOs and IT decision-makers need to look at automation as a journey and not as a one-off approach . There must be an early adoption phase followed by more wide adoption phases to get the benefits out of the automation .