CASE STUDY
Cisco CX Sustainability Maturity Framework
This framework helps organisation align their capabilities and benchmark themselves against industry leaders . It takes into account the distinct perspectives of different stakeholders .
By integrating their efforts and fostering collaboration across departments , organisation can bridge the gaps in maturity levels and ensure a coherent approach towards sustainability .
“ Our differentiator is that we approach sustainability holistically ,” she says .
“ Our unique framework assesses sustainability from six dimensions ensuring a 360-degree evaluation . We gain deep insights into where our customers stand and back them with tailored support , guiding them on their journey towards their sustainability goals .”
“ By evaluating each dimension , we help our customers gain valuable insights into their current state , identify areas for improvement and translate them – leveraging our expertise – into a roadmap .”
“ We designed the framework to help customers synergise different aspects of sustainability into a unified strategy . This enables a strategic alignment between sustainability and business goals , and a comprehensive stakeholder engagement – integrating ESG metrics into business performance indicators and optimising the allocation of resources ,” Trombetta concludes .
Adele Trombetta ’ s message to the delegates of COP28
Trombetta acknowledges that there is a lot of work to be done by government , regulators , corporations and individuals to accelerate the work that has been done thus far when it comes to protecting our planet . “ We need to keep up the momentum ,” she says .
“ COP is an important milestone bringing together world leaders , policy makers and experts each year to discuss the climate crisis on a global level and report on our progress . However , we cannot limit ourselves to these two weeks to double down on the work we need to do to protect our planet for future generations . That is something we need to do daily .”
She adds : “ I believe that with technology , it is possible to rethink business models in ways that are digital and low carbon , but also improve individual wellbeing and create opportunities for communities . That ’ s why my team and I are present in both the Blue Zone and Green Zone at COP28 exploring ways how we can work together with the public and private sector to make progress toward those outcomes .”
If we don ' t accelerate collective action we risk leaving a desolate legacy to future generations – and a world marred by extreme weather , ecological upheaval and dwindling resources . The urgency of this moment demands our attention now . Let us all become the architects of a sustainable future ; every step we take today , shapes the legacy we leave tomorrow .” p
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