FINAL WORD
Digital natives will barely remember a time when there was just one fulfilment model : Visit Shop . Today , we still have that model , but we also have online and social , not to mention hybrid models such as Buy Online , Pickup at Curbside , BOPAC ; Reserve Online , Pickup in Store , ROPIS ; and Buy Online , Return in Store , BORIS . never designed to meet the pace of change we see now . These legacy systems cannot cover new order processes because the order process itself is immutable . It is hard-coded , meaning traditional ERP offers no means to redefine how an order works in a way that will delight the customer and preserve margins .
Further complications are found in the myriad payment options retailers must accept for fear of losing a customer if they do not . Buy Now , Pay Later , BNPL is just one example . Today ’ s order management systems must somehow cater to all these fulfilment processes and subprocesses or the brand will become irrelevant .
The term legacy system is rarely used in technology to describe something that does everything one requires without want for upgrade . Often the phrase is followed by the word cannot . For retailers , legacy systems cannot live up to the changes happening in order fulfilment .
In the past , in some organisations , ERP platforms were adapted for order management , but ERP was
Retailers are trapped by complexity and have no control over their newfound challenge of balancing customer promises and fulfilment costs as they migrate to unfamiliar hybrid-retail paradigms . Retailers must modernise their order management systems if they are going to satisfy the needs of the social shopper . What they need is MACH , microservices , API-first , cloudnative SaaS , and headless architecture .
As the acronym implies , this framework is designed around the speed and efficiency that the modern consumer demands . Microservices replace traditional monolithic architectures with smaller , independent modules , each of which is responsible for a specific business function . Microservices allow retailers to
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